Business Support Apprentice
FBC MANBY BOWDLER (MIDLANDS) LIMITED
WOLVERHAMPTON (WV2 4DN)
Closes in 12 days (Tuesday 16 September 2025 at 11:59pm)
Posted on 2 September 2025
Contents
Summary
FBC Mandy Bowdler are seeking an enthusiastic apprentice to join their team. The role involves handling enquiries, meeting call conversion targets, preparing quotes based on client needs, and supporting administrative processes to help convert enquiries into new business.
- Wage
-
£17,000 a year
Check minimum wage rates (opens in new tab)
30 Days Leave Discount System Medical expenses paid back
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday between 9.00am - 5.00pm.
35 hours a week
- Start date
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Tuesday 23 September 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Daily/Weekly Tasks:
- Ensure all call conversion and other agreed targets are met
- Demonstrate the ability to interact and cooperate with all partners and staff
- Build trust with team members and potential customers to ensure stellar service on every occasion
- Focus on intelligent delivery to customers through the collaboration of team members
- Maintain professional internal and external relationships that meet the firm's core values
- Proactively establish and maintain effective working team relationships with all departments
- Ensure the rota is covered at all times in conjunction with other team members
- Adhere to all agreed contractual and administrative team processes
- Ensure contact between customers is kept as a priority until handover to fee-earning teams
- Attend and participate in other meetings as required
- To comply with health and safety policies and procedures, and work safely to ensure the safety of yourself and other colleagues
- Telephone answering
- Speak to partners and fee earners in the business about their needs
- Follow administrative processes to convert a telephone or chat enquiry into new business
Where you'll work
6-10 GEORGE STREET
WOLVERHAMPTON
WV2 4DN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period. You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
Other requirements
Able to commute.
About this employer
FBC Manby Bowdler (Midlands) Limited has been providing award winning legal advice to businesses and individuals since 1826. Employing over 200 people, the practice has eight branches based throughout the West Midlands, Shropshire and Worcestershire, and is focused on and committed to quality and excellent client care. The Firm prides itself on working in partnership with its clients to ensure the provision of commercial, innovative and cost transparent legal advice that adds value and uncomplicates the legal process. We are proud to be a legal services provider that is constantly striving to do things differently in order to make legal services more accessible to clients and aligned with their needs.
After this apprenticeship
Upon successful completion of the apprenticeship, the company offers legal and other business routes.
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Aimee
aimeen@in-comm.co.uk
The reference code for this apprenticeship is VAC1000340072.
Apply now
Closes in 12 days (Tuesday 16 September 2025 at 11:59pm)
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