FM Administration Apprentice

EAST SUFFOLK SERVICES LIMITED

Suffolk (IP13 6ET)

Closes in 22 days (Tuesday 30 September 2025)

Posted on 8 September 2025

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Summary

A unique opportunity has arisen for an enthusiastic individual to join East Suffolk Services Limited as an FM Administration Apprentice in our Facilities Management (FM) team. This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.

• Wage:

  £16,296.28 a year

  Check minimum wage rates (opens in new tab)

  Salary increased to £22010.56 after 12 months

• Training course: Business administrator (level 3)
• Hours: Days and times to be confirmed at interview

  37 hours a week

• Start date:

  Monday 6 October 2025

• Duration:

  1 year 9 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Your role will be to carry out administrative duties within the FM Team, assisting team members to maintain excellent customer satisfaction ratings, facilitating day-to-day operations and maintenance, and administrating multiple compliance and health and safety projects
• You will assist with administering a wide range of facilities management services including buildings compliance, health and safety compliance, planned maintenance repairs and emergency repairs. You will also regularly liaise with Multiskilled and Semiskilled Operatives, Contractors and Clients regarding maintenance works

Where you'll work

Ufford Park Offices
Woodbridge
Suffolk
IP13 6ET

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administration Level 3
• Training carried out in the working environment
• Online portfolio
• Coach visits once a month

Requirements

Essential qualifications

GCSE in:

• English (grade 4 or above)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative

Other requirements

No previous administrative or customer services experience is required, as full training will be provided.

About this employer

At East Suffolk Services, we truly value our employees. We understand that the backbone of any company’s success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That’s why we are committed to making East Suffolk Services a great place to work. You’ll never have the same day twice.

Company benefits

A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

After this apprenticeship

Potential offer of full-time position on completion of qualification.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

HR@eastsuffolk.gov.uk

The reference code for this apprenticeship is VAC1000340045.

Apply now

Closes in 22 days (Tuesday 30 September 2025)

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