Customer Service Apprentice

CT Skills

Watermead Business Park, Syston, LE7 1PF (LE7 1PF)

Closes in 29 days (Friday 3 October 2025)

Posted on 2 September 2025

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Summary

You will be joining a friendly team and making a difference every day by ensuring customers are able to access the energy they need in their homes or places of work. No call or communication is the same and you will work with your customers to offer support and advice, and be empowered to make decisions and solve problems.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday between 8am and 5pm (shifts on rotation) and 1 Saturday in 4 paid at overtime.

37 hours 30 minutes a week

Start date

Monday 6 October 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Talking to customers about their energy needs
  • Speaking to other departments to help resolve customers' queries
  • Attending 1-2-1s and buzz sessions with your manager
  • Talking to your colleagues to get support when needed
  • Minimum of 6 hours per week spent on apprenticeship work and training

Where you'll work

Watermead Business Park, Syston, LE7 1PF
LE7 1PF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You'll attend monthly 1-2-1 meetings (online via Teams every month, NO classroom OR college!) with your tutor and learn about modules, including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Requirements

Desirable qualifications

GCSE or equivalent in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • Non judgemental
  • Number skills
  • Organisation skills
  • Problem solving skills
  • Team working

About this employer

Flogas Britain is one of the largest suppliers of Liquified Petroleum Gas. They serve over 300,000 homes and businesses across the UK, including sectors like manufacturing, leisure, agriculture, healthcare, construction, and hospitality. They support, train and develop their staff, offering opportunities for personal and professional growth. Their aim is to have fun, work hard and be part of the Flogas family.

After this apprenticeship

As with any apprenticeship opportunity, if you prove yourself to be a valuable member of the team, there is a strong chance of a permanent post within the business.

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

The reference code for this apprenticeship is VAC1000340037.

Apply now

Closes in 29 days (Friday 3 October 2025)

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