Business Administrator Apprenticeship

Polden Medical Practice

SOMERSET (TA7 9HA)

Closes in 27 days (Tuesday 30 September 2025 at 11:59pm)

Posted on 2 September 2025

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Summary

An apprenticeship role supporting a range of administrative tasks, including correspondence, record-keeping, scheduling appointments, and helping colleagues with office duties. The apprentice will gain practical office skills, grow confidence in communication and organisation, and work towards a recognised qualification with hands-on experience.

Wage

£17,667 to £28,571.40, depending on your age

National Minimum Wage

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Training course
Business administrator (level 3)
Hours
Core hours are 8.00am - 5.00pm, Monday to Friday. Hours to be agreed.

45 hours a week

Start date

Tuesday 7 October 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Manage office administrative tasks such as filing, data entry, and maintaining records
  • Communicate professionally with internal and external stakeholders via phone, email and in-person
  • Organise meetings, including booking venues, preparing agendas, and taking minutes
  • Support project delivery by coordinating tasks, tracking progress, and updating documentation
  • Maintain and update databases, spreadsheets, and customer records accurately
  • Handle incoming and outgoing correspondence, including post and email
  • Provide customer service support, responding to queries and escalating issues as needed
  • Contribute to continuous improvement by suggesting efficiencies and supporting changes in administrative processes
  • Use business software such as Microsoft Office (Excel, Word, Outlook) and internal systems
  • Support HR or recruitment administration (if applicable), including scheduling interviews or onboarding paperwork
  • Work collaboratively with colleagues and participate in team meetings or training

Where you'll work

THE SURGERY
EDINGTON
BRIDGWATER
SOMERSET
TA7 9HA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BRIDGWATER AND TAUNTON COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Training will be taken online remotely
  • It will be provided through guided, independent study and workplace training

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail

Other requirements

Completion of apprenticeship learning requirements, including off-the-job training and portfolio development.

About this employer

Polden Medical Practice is an expanding GP practice which consists of 2 surgeries, one in the village of Edington and one in the village of Woolavington both situated in the Polden Hills. The Practices are operational between the hours of 8.00am to 6.30pm and flexibility would be an advantage to assist with covering these hours.

http://www.poldenmp.nhs.uk (opens in new tab)

After this apprenticeship

  • Apprentice would gain experience to take their career further

Ask a question

The contact for this apprenticeship is:

BRIDGWATER AND TAUNTON COLLEGE

Anita Ellis

anita.ellis1@nhs.net

01278 724029

The reference code for this apprenticeship is VAC1000340004.

Apply now

Closes in 27 days (Tuesday 30 September 2025 at 11:59pm)

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