Business Admin Apprenticeship
WHITEHALL ELECTRICAL LTD
COLCHESTER (CO6 1EB)
Closes in 22 days (Friday 26 September 2025)
Posted on 2 September 2025
Contents
Summary
This role will involve working in a team, making and taking calls from customers and tenants, and booking in jobs whether that be over the phone or via email.
- Wage
-
£15,507.70 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday 8am - 5pm, Friday 8am - 4:30pm. One hour lunch break.
39 hours 30 minutes a week
- Start date
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Monday 29 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Making and taking phone calls
- Dealing with emails daily
- Making sure all engineers have got jobs attached to them on Click system
- Making sure the calendar is up to date for the engineers and other staff members
- Compiling spreadsheets to send over to customers so they can be invoiced
- Attaching invoices to jobs
- Booking jobs in with tenants and customers
- Liaising with contractors via emails and phone calls
Where you'll work
121A LONDON ROAD
MARKS TEY
COLCHESTER
CO6 1EB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
COLCHESTER INSTITUTE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard
- Monthly workshops at Colchester Institute (Colchester Campus)
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Will be working with others in an office environment. Will also be spending majority of the day on the computer. Breaks are given when needed to rest eyes. Good telephone skills are essential as you will occasionally encounter some difficult and sometimes challenging customers.
About this employer
With over 40 years’ experience, Whitehall Electrical are a leading electrical installation services company based in Essex. We serve domestic and commercial properties. We have all together 5 Office Staff, 8 Qualified Engineers and 3 Apprentice Engineers. We have long lasting customers from 10-15 years and upwards and we also currently hold the Electrical contract with Colchester Borough Homes.
https://www.whitehallelectrical.co.uk/ (opens in new tab)
Company benefits
Company pension scheme from 18 years of age
After this apprenticeship
Possibility of full-time employment on completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
COLCHESTER INSTITUTE
Colchester Institute - Apprenticeship Team
ci.apprenticeships@colchester.ac.uk
01206 712043
The reference code for this apprenticeship is VAC1000339890.
Apply now
Closes in 22 days (Friday 26 September 2025)
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