Practice Reception Apprentice

Churchview Surgery

CRADLEY HEATH (B64 6JE)

Closes in 22 days (Wednesday 24 September 2025 at 11:59pm)

Posted on 1 September 2025

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Summary

Fantastic opportunity to work with an NHS GP Surgery whilst undertaking a Level 3 Business Admin qualification.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday - Friday Start: 8.00am Finish: 6.30pm

36 hours 30 minutes a week

Start date

Monday 6 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meet and greet patients from the reception desk and assist with patient queries.

  • Answering telephones.

  • Administrative work to include form filling, filing, photocopying, emailing, computer-based tasks.

  • Liaising with other organisations such as hospitals etc.

  • Provide assistance to other members of the practice team.

Where you'll work

239 HALESOWEN ROAD
CRADLEY HEATH
B64 6JE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DUDLEY COLLEGE OF TECHNOLOGY

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Admin Level 3.

No day release to college, training to be done in house.

More training information

Full in-house training will be provided by the Reception Manager to include: Customer service, EMIS Web training (computer software), Docman (computer software), Prescription training,

Health and safety, Complaints, General administrative skills.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 4/C or above)
  • Maths (grade Grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

Applicant needs to be flexible with times of work as will be required to change shifts to enable coverage of reception when other members of staff are on holiday.

About this employer

NHS GP Surgery

After this apprenticeship

Opportunity to become a permanent member of the practice team with career prospects in administration. With the prospect of further NHS training such as AMSPAR etc.

Ask a question

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

Emma Southall

emma.southall@dudleycol.ac.uk

The reference code for this apprenticeship is VAC1000339660.

Apply now

Closes in 22 days (Wednesday 24 September 2025 at 11:59pm)

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