Customer Service Apprentice

CLAYWOOD CONSTRUCTION LIMITED

LEEDS (LS16 6QW)

Closes in 26 days (Sunday 28 September 2025 at 11:59pm)

Posted on 1 September 2025

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Summary

The Level 2 Customer Service Apprentice will have the chance to learn, continuously develop skills and abilities. Growing with the company you will play a vital role in ensuring our office runs smoothly and will be responsible for a wide variety of administrative duties within our daily operations where your support will be vital to our team’s success.

Wage

£17,680 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday– normally 8.30 start– unpaid lunch can be taken either by half hour or an hour

40 hours a week

Start date

Monday 6 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering and managing phone calls, liasing with internal and external customers
  • Handling daily office duties, post, filing, compiling reports, printing, copying, scanning, document managing
  • Working admin email, incoming and outgoing, welcoming visitors
  • Data input, managing supplier and sub-contractor database and questionnaires, gathering, collating and updating information
  • Ordering supplies, archiving
  • Assisting with ad-hoc tasks, for example putting together site health & safety files etc.
  • An average week can sometimes change depending on the focus, team work becomes key depending on the focus

Where you'll work

UNIT 4
CLAYTON WOOD COURT
WEST PARK
LEEDS
LS16 6QW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This is a full time position, with 1 day per month studying at Leeds City College Print Works Campus

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working

About this employer

Welcome to Claywood Construction, an independently operated construction company based in Leeds, dedicated to providing services throughout Yorkshire and the surrounding regions. We are dedicated to delivering a wide array of projects up to £3 million in value, and from £5,000 for our Minor Works division. Our core commitment centres on forming collaborative partnerships with clients and consultants who share our unwavering passion for extraordinary projects. We take immense pride in our ability to deliver results that strike a harmonious chord with our clients, mirroring our own dedication in striving for excellence in every project delivery.

https://www.claywoodgroup.com/ (opens in new tab)

After this apprenticeship

  • A full-time permanent position is highly likely upon compeltion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

The reference code for this apprenticeship is VAC1000339607.

Apply now

Closes in 26 days (Sunday 28 September 2025 at 11:59pm)

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