Receptionist Apprentice

HIGHERLAND SURGERY

NEWCASTLE (ST5 2UE)

Closes in 19 days (Sunday 21 September 2025 at 11:59pm)

Posted on 1 September 2025

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Summary

An exciting new role has arisen to provide reception and administrative support to a small but busy practice. You will project a positive and friendly image to patients and other visitors, either in person or via the telephone, and aid them in their queries.

Wage

£15,311.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. 08:00-18:00. 39 hour week. Shifts TBC.

39 hours a week

Start date

Monday 22 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Process, book and enter appointment requests
  • Register new patients and process address changes
  • Receive and make telephone calls

Where you'll work

3 ORME ROAD
NEWCASTLE
ST5 2UE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWCASTLE AND STAFFORD COLLEGES GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Level 2 Customer Service Apprenticeship Standard
  • Functional skills in English and maths if required
  • https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Patience

About this employer

This is a small practice in which we try to offer personal care. We are also a holistic practice - that means we adopt the following three principles: Response to the whole person - body and mind Encouragement of patient’s responsibility for health Awareness of our health and that of our staff

https://www.higherlandsurgery.nhs.uk/ (opens in new tab)

After this apprenticeship

  • Could lead to a permanent position for the right person

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01782 254287

The reference code for this apprenticeship is VAC1000339600.

Apply now

Closes in 19 days (Sunday 21 September 2025 at 11:59pm)

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