Business Administrator Apprentice
MAXIMISE POTENTIAL SKILLS LT
Letchworth Garden City (SG6 1NT)
Closes in 31 days (Monday 29 September 2025 at 11:59pm)
Posted on 29 August 2025
Contents
Summary
Are you creative, innovative and passionate about furthering your marketing skills? If the answer is YES then this role is for you. You will join the customer administration team for an established fragrance company who specialises in the production and sales of over 50 luxury brand perfumes and fragrances.
- Wage
-
£11,778 to £19,047.60, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
30 hours a week
- Start date
-
Wednesday 1 October 2025
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be responsible for the following:
- Respond promptly and professionally to customer enwuiries via email, phone and live chat
- Support administration team with reports on orders, stock and account management
- Assist customers with general enquiries regarding products, services, orders and returns
- Email relevant department with complaints
- Maintain accurate records of customer interactions in CRM system
- Provide feedback to the wider team on common customer queiries and complaints
Where you'll work
Works Road
Letchworth Garden City
SG6 1NT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEXTSTEP TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
- Business (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Analytical skills
- Team working
- Creative
About this employer
An EXPERT recruitment consultancy which specialises in helping individuals "Maximise their own potential skills" within education, training and the workforce. Maximise Potential skills has extensive 5 star reviews on GOOGLE and is a highly reputable organisation.
Company benefits
Discount on products.
After this apprenticeship
- Upon completion of your Apprenticeship you may be offered a full time position within the company
Ask a question
The contact for this apprenticeship is:
MAXIMISE POTENTIAL SKILLS LT
Sharon
admin@maximisepotentialskills.co.uk
02081766138
The reference code for this apprenticeship is VAC1000339582.
Apply now
Closes in 31 days (Monday 29 September 2025 at 11:59pm)
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