Customer Service Advisor Apprenticeship - Cheshire
THE HUT.COM LIMITED
Northwich (CW9 7RA)
Closes in 18 days (Tuesday 16 September 2025)
Posted on 29 August 2025
Contents
Summary
THG Ingenuity are looking for a new Customer Service Apprentice! You will be studying toward your Customer Service Specialist L3 Apprenticeship Qualification.
- Wage
-
£16,200 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Shifts To Be Confirmed (Monday-Sunday 7.00am - 10.00pm on a 3 week shift rotation. Includes working 1 in 3 weekends)
37 hours 30 minutes a week
- Start date
-
Tuesday 23 September 2025
- Duration
-
1 year 3 months
- Positions available
-
10
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Ingenuity Customer Service Apprentice, you’ll be the first point of contact for our valued customers, assisting with a wide range of enquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.
What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.
Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.
Key Responsibilities:
- Working across multiple channels including emails, phones, live chat and social media
- Work towards achievable department targets while maintaining high level quality at each point of contact
- Engaging with customers daily in a polite, professional manner
- Assisting customer with all queries regarding product advise and general customer service queries
- Collaborate with team members and different departments to enhance overall customer service
- Utilise ongoing training to deepen product knowledge and deliver top-notch service
Other Perks:
- Free Breakfast and Lunch onsite every day for all apprentices
- Free onsite parking
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme
- Up to 50% staff discount on THG brands
- Access face-to-face and virtual appointments with our in-house GP
- Access our in-house CBT therapist
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa
- State-of-the-art on-site gym at our Manchester Offices
- Access to our on-site physio
- On site Dentist to make appointments for routine check ups, emergency appointments and more
Where you'll work
THG Ingenuity, Meridian House, Gadbrook Park
Northwich
CW9 7RA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
- On completion of this 12 month apprenticeship you will have gained your Customer Service Specialist Level 3 Apprenticeship
Requirements
Desirable qualifications
Other in:
- Maths GCSE (grade Pass)
- English GCSE (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Organisation skills
- Customer care skills
- Communication skills
- IT skills
Other requirements
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early
About this employer
THG Ingenuity support 100's of different brands across all areas of the retail and e-commerce industry, meaning no two days are ever the same! Some of our most well known household names are Look Fantastic, My Protein, Cult Beauty and many more. An apprentice here will have the opportunity to learn all about the brands, and what it takes to provide a customer experience like no other. All of our apprentices will be mentored and guided by some of the most experienced and knowledgable managers in the field, learning everything from the basic queries to providing specialised advice and guidance across all of our brands and websites. We provide brand training and product education across all areas meaning our customer service advisors understand how we don't just provide a basic response to customers, but a world class experience which ensures their retention and loyalty with us and all of our brands.
After this apprenticeship
- Possibility of a full time role after the completion of the Apprenticeship
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC1000339567.
Apply now
Closes in 18 days (Tuesday 16 September 2025)
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