Customer Service Apprentice

Somerset Boat Centre

BRIDGWATER (TA7 0DQ)

Closes in 16 days (Sunday 14 September 2025 at 11:59pm)

Posted on 29 August 2025

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Summary

We’re looking for a motivated and enthusiastic individual to join our team as a Level 2 Customer Service Practitioner Apprentice. This is a fantastic opportunity to start your career in customer service while working in a unique and active environment.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Wednesday to Sunday 35 hours per week (1 hour lunch break per day). One weekend off per month. Flexible working hours to including evenings, overtime available in peak season.

35 hours a week

Start date

Tuesday 30 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greeting and assisting customers in person, by phone, and online
  • Supporting bookings and enquiries for boat and paddleboard hire
  • Ensuring customer safety and satisfaction throughout their visit
  • Handling payments and maintaining accurate records
  • Assisting with general upkeep of the centre and equipment
  • Promoting services and events to the public

Where you'll work

MAIDEN MEAD
BANKLANDS
NORTH NEWTON
BRIDGWATER
TA7 0DQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BRIDGWATER AND TAUNTON COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training will take place weekly online and will be delivered by our Strode College. 

More training information

Strode College is a tertiary institution and a further education college situated in Street, Somerset, England offering Sixth Form education as well as Higher Education courses.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4-9/A-C)
  • Maths (grade 4-9/A-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Creative
  • Initiative

About this employer

Somerset Boat Centre is a small, friendly, and supportive team passionate about delivering memorable experiences on the water. We offer a range of boating and paddleboarding activities and pride ourselves on excellent customer service and a welcoming atmosphere.

After this apprenticeship

There is potential to progress into paddleboard coaching and other roles within the business as you develop your skills and experience.

Ask a question

The contact for this apprenticeship is:

BRIDGWATER AND TAUNTON COLLEGE

Tasha Astill

business@ucscollegegroup.ac.uk

The reference code for this apprenticeship is VAC1000339557.

Apply now

Closes in 16 days (Sunday 14 September 2025 at 11:59pm)

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