Apprentice Medical Administration Assistant

Glenlyn Medical Centre

EAST MOLESEY (KT8 0JX)

Closes on Wednesday 1 October 2025

Posted on 29 August 2025

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Summary

The apprentice will work closely with the Lead Medical Assistants and other stakeholders on administrative and health care support across business functions within the organisation.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Training course
Business administrator (level 3)
Hours
Flexible shifts including 7.30am - 3.30pm, 10.30am - 6.30pm, exact working days and hours TBC

37 hours 30 minutes a week

Start date

Monday 3 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Continuous mentoring and shadowing with experienced staff/colleagues
  • Opportunity to use your own initiative and develop your administration and health care skills
  • Complete the Business Administrator qualification/standard level 3
  • General admin duties
  • Clinical tasks including conducting blood tests and ECGs
  • Supporting various colleagues within the team

Where you'll work

115 MOLESEY PARK ROAD
EAST MOLESEY
KT8 0JX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BROOKLANDS COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Opportunity to use your own initiative and develop your administration skills
  • Complete the Business Administrator Apprenticeship Standard, Level 3
  • Where a business administrator has not already achieved GCSE Grade 4 or above in English and maths, they must do so before taking the end-point assessment
  • Training will take place at the Glenlyn Medical Centre in East Molesey

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Glenlyn Medical Centre comprises of 2 surgeries based in East Molesey and Thames Ditton which have a combined patient population of 17,000. The surgeries work collaboratively and utilise a diverse multidisciplinary clinical team which is underpinned by strong administrative support. Teaching and training is an important element of our daily tasks and staff are actively encouraged to share learning and offer training where other members of the team would benefit from increasing their knowledge base.

https://www.glenlynmedicalcentre.nhs.uk/ (opens in new tab)

After this apprenticeship

Internal progression to other support or clinical departments.

Ask a question

The contact for this apprenticeship is:

BROOKLANDS COLLEGE

Carol Leonard

carol.leonard3@nhs.net

The reference code for this apprenticeship is VAC1000339532.

Apply now

Closes on Wednesday 1 October 2025

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