IT Technician Apprentice

Danes Educational Trust

Hatfield (AL10 8AB)

Closes in 24 days (Tuesday 23 September 2025)

Posted on 29 August 2025

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Summary

This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and remote learning - gaining qualifications with Solveway Apprenticeships! We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.

Wage

£15,271.87 a year

Check minimum wage rates (opens in new tab)

Fringe allowance £706

Training course
Information communications technician (level 3)
Hours
Monday to Thursday 8am to 4pm. Friday 8am to 3:30pm.

37 hours a week

Start date

Wednesday 24 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Learn from IT colleagues and apprenticeship training provider, completing all required coursework.
  • Deliver friendly, efficient first-line IT support to staff, students, and visitors in person and remotely, logging all tasks in the Helpdesk system.
  • Set up, maintain, and repair IT equipment; escalate issues when needed.
  • Monitor and manage IT consumables, audiovisual systems, and support school events.
  • Assist with system compliance, IT policies, GDPR, and health & safety requirements.
  • Support the Network Administrator with device management, backups, group policy, and workload cover.
  • Diagnose and repair hardware/software faults; support applications, mail systems, AV, telephony, and peripherals.
  • Assist with credential management, software installations/updates, antivirus, wireless setup, and access points.
  • Provide support for cashless catering solutions and asset management.
  • Help monitor filtering, networking, broadband, and servers where possible.
  • Support remote access for users and suggest improvements to IT provision.
  • Create and maintain IT documentation and deliver staff training when appropriate.

Where you'll work

Onslow St Audrey S School
Old Rectory Drive
Hatfield
AL10 8AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOLVEWAY LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • 15 - 18 Months. Start as soon as possible.
  • Apprenticeship level: Advanced - Level 3 (A level).
  • Information and Communications Technician Level 3 Apprenticeship Standard.
  • CompTIA A+.
  • AZ - 900.
  • Remote Learning.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative

About this employer

Are you a passionate and committed technology enthusiast with a desire to learn and grow in the IT field? Do you love to challenge ideas, suggest alternatives, and help others get the most out of their technology? If so, we want you to join our supportive team as an IT Technician Apprentice at Onslow St Audrey’s School, part of the Danes Educational Trust. Working with our supportive and experienced team you will learn from IT colleagues to develop your skills in an accredited apprenticeship program to gain a nationally recognised qualification while providing essential first-line IT support. At Onslow St Audrey’s School, we're dedicated to using technology to enhance teaching and learning, empowering all staff and students with a modern and effective network.

https://www.daneseducationaltrust.org.uk/ (opens in new tab)

After this apprenticeship

Fixed term contract: 15 months.

Ask a question

The contact for this apprenticeship is:

SOLVEWAY LIMITED

The reference code for this apprenticeship is VAC1000339530.

Apply now

Closes in 24 days (Tuesday 23 September 2025)

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