Customer Service Apprentice

KEEP-IT-CHEAP (CAR RENTALS) LTD

WIRRAL (CH62 3QL)

Closes in 30 days (Sunday 28 September 2025 at 11:59pm)

Posted on 29 August 2025

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Summary

Keep It Cheap Garage Services are looking to recruit a client-facing Customer Service/Receptionist Apprentice to work in our fast-moving local garage.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8.30am to 5.30pm

40 hours a week

Start date

Monday 29 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing customer service to clients/customers via telephone and email
  • Ordering of parts from distributors
  • Sourcing the correct parts and making sure the correct parts are delivered on time
  • Chasing deliveries
  • Dealing with clients and booking in their cars for service and MOT
  • Confirming work to be done prior to mechanics working on the vehicle
  • Keeping a clean, tidy office environment as it is public facing

Where you'll work

UNIT 14 BASSENDALE ROAD
CROFT BUSINESS PARK
BROMBOROUGH
WIRRAL
CH62 3QL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIRRAL METROPOLITAN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner apprenticeship standard, including:

  • Knowledge, Skills & Behaviours
  • Level 1/2 Functional Skills maths if required
  • Level 1/2 Functional Skills English if required
  • End-Point Assessment

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Getting your vehicle MOT compliant is essential for safe driving. KIC Garage Services is a reliable and recommended vehicle maintenance expert with authorised MOT testing and preparation services for all types of cars in the Wirral area. No matter the condition of your car, you can trust us to provide top-quality MOT testing services to ensure that your vehicle is MOT compliant

http://www.breakdownrecoverywirral.co.uk (opens in new tab)

After this apprenticeship

  • Full office management as the Managing Director continues to expand with other premises

Ask a question

The contact for this apprenticeship is:

WIRRAL METROPOLITAN COLLEGE

The reference code for this apprenticeship is VAC1000339511.

Apply now

Closes in 30 days (Sunday 28 September 2025 at 11:59pm)

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