ICT Apprentice
CRINGE TECHNOLOGIES LIMITED
Recruiting nationally
Closes in 25 days (Tuesday 23 September 2025)
Posted on 29 August 2025
Contents
Summary
This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning - gaining qualifications with Solveway Apprenticeships!
- Wage
-
£14,723 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, shifts to be confirmed.
37 hours 30 minutes a week
- Start date
-
Wednesday 24 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with hardware and software setup, troubleshooting, and maintenance (e.g. laptops, iPads, printers, interactive whiteboards)
- Provide front-line technical support to staff and students—resolving day-to-day issues quickly and effectively
- Carry out routine updates, checks, and backups to keep systems running smoothly
- Help manage and support cloud-based platforms like Microsoft 365 and Google Workspace for Education
- Assist with user permissions, groups, and device integrations in cloud environments
- Support the maintenance of school networks, including LAN/WAN, Wi-Fi, and internet filtering
- Assist with troubleshooting connectivity issues and helping keep school data safe
- Help deploy and manage school devices using tools like Microsoft Intune, Cisco Meraki, and Jamf School
- Support app deployment, policy updates, and remote device management across a range of devices (Windows, iPadOS, ChromeOS)
- Keep accurate records of technical issues, resolutions, inventory, and user accounts
- Log support tickets and document your work using our helpdesk platform
- Receive structured training and on-the-job mentoring to build your skills
- Stay current with new technologies in IT, cybersecurity, cloud services, and education tools
- Support IT projects including device rollouts, migrations, Wi-Fi upgrades, and system improvements
- Work closely with colleagues to plan and deliver high-impact changes across school sites
Where you'll work
North London area
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOLVEWAY LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
15 - 18 Months (15 months on programme learning + 3 month EPA period)
- Apprenticeship level
- Advanced - Level 3 (A level)
- CompTIA A+
- AZ - 900
- Remote Learning
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
Other requirements
Some hands-on experience in IT,either through school, college projects, part-time work, volunteering, or personal interest (e.g. building PCs, helping friends/family with tech). Be able to drive comfortably on the motorway around North London.
About this employer
At Cringe Technologies, we provide IT support to schools across North London. Schools often face the same challenges: unstable networks, lack of confidence using IT in classrooms, and limited knowledge of computing. We’re here to change that—empowering schools with reliable systems, expert support, and modern tools. We’re looking for a motivated IT Apprentice to join our team. This is a hands-on, client-facing role ideal for someone starting their IT career. You’ll gain real experience supporting networks, cloud platforms, and school devices—while working alongside friendly, experienced technicians.
After this apprenticeship
We are looking to offer full time employment upon successful completion of the Apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually.
Ask a question
The contact for this apprenticeship is:
SOLVEWAY LIMITED
The reference code for this apprenticeship is VAC1000339505.
Apply now
Closes in 25 days (Tuesday 23 September 2025)
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