People & Operations Apprentice

SUFFOLK WILDLIFE TRUST LTD

IPSWICH (IP6 9JY)

Closes in 23 days (Sunday 21 September 2025 at 11:59pm)

Posted on 29 August 2025

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Summary

We’re recruiting an enthusiastic apprentice to join our People & Operations team, supporting both the People & Culture and Operations functions at Suffolk Wildlife Trust. This apprenticeship is offering the opportunity to gain valuable skills and experience while contributing to our mission to bring nature back to Suffolk.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

A £1,000 Apprenticeship Allowance to help with resources and traveling to work and college. The salary will be reviewed in the second year of the apprenticeship.

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 29 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A regular working week will be varied. As the People & Operations Apprentice, you will spend much of your time supporting the People & Culture team this will include:

  • Responding to volunteer enquiries
  • Helping to maintain our volunteer management system (Team Kinetic)
  • Assisting with recruitment checks and administrative tasks.
  • Supporting with the organisation of meetings, training sessions and events, including preparing resources, keeping records up to date, and taking minutes where needed
  • Contribute to maintaining personnel files
  • Updating SharePoint pages
  • Helping with recognition activities such as awards and thank-you events

You will balance hands-on tasks with learning opportunities, including one day a week of apprenticeship study time through Suffolk New College. As you progress, your responsibilities will grow, moving from assisting with routine tasks to coordinating and taking ownership of areas such as volunteer coordination, training logistics, and wider operational projects.

Each week will give you the chance to build skills, gain confidence and make a real contribution to Suffolk Wildlife Trust’s work.

Where you'll work

BROOKE HOUSE
THE GREEN
ASHBOCKING
IPSWICH
IP6 9JY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SUFFOLK NEW COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 Apprenticeship Standard
  • English and maths (if required) Level 2

Requirements

Desirable qualifications

GCSE in:

  • English or equivalent (grade 4/C)
  • Maths or equivalent (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Awareness of Health and Safety
  • Awareness of Data Protection

Other requirements

The role may entail some evening and weekend working to support Trust meetings and events. The role requires an interest in working for a charity that is determined to protect wildlife for the future and for the people of Suffolk. Brooke House, Suffolk Wildlife Trust, is in Ashbocking with very limited public transport options.

About this employer

Suffolk Wildlife Trust is Suffolk’s nature charity – the only organisation dedicated to safeguarding Suffolk’s wildlife and countryside. We make a difference for Suffolk by managing nature reserves - securing a bigger, better and more connected landscape for wildlife and by inspiring the next generation through hands-on experiences with nature.

https://www.suffolkwildlifetrust.org/ (opens in new tab)

Company benefits

Initially the role will be working in the office, but as you grow in confidence you can work flexibly from home. Our policy on flexible homeworking is that we spend more time together than apart (i.e. 3 out of 5 days in the office each week).

After this apprenticeship

  • The opportunity is an apprenticeship expected to last up to two years with a potenial permenant role at the end of this

Ask a question

The contact for this apprenticeship is:

SUFFOLK NEW COLLEGE

Natasha Stead

apprenticeshipapplication@suffolk.ac.uk

01473 382600

The reference code for this apprenticeship is VAC1000339454.

Apply now

Closes in 23 days (Sunday 21 September 2025 at 11:59pm)

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