IT Apprentice

Wise Origin

HEATHROW (TW6 1QG)

Closes in 30 days (Monday 29 September 2025 at 11:59pm)

Posted on 29 August 2025

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Summary

We’re looking for an enthusiastic Apprentice to join our team, supporting both IT and Audio-Visual systems. This role is ideal for someone who enjoys problem-solving,and supporting users across a wide range of digital tools. As an apprentice, you’ll gain a strong foundation in IT while also developing specialist skills in modern AV systems.

Wage

£17,550 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
9:00am – 5:00pm (1-hour lunch)

37 hours 30 minutes a week

Start date

Wednesday 30 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Driving License Required for this role.
  • Provide first-line support for IT and AV equipment (laptops, desktops, video conferencing systems, digital displays).
  • Assist with the setup and maintenance of meeting rooms, events, and collaborative technologies.
  • Support networked AV systems (IP-based displays, control systems, streaming devices).
  • Troubleshoot and resolve hardware and software issues across IT and AV platforms.
  • Maintain accurate records of support requests and fixes.
  • Learn and apply industry best practices for system security, data management, and user support.
  • Work with senior technicians to install and configure new IT and AV equipment.
  • Provide support for network infrastructure projects
  • Communicate with customers and engineers clearly and professionally
  • Occasionally accompany engineers on-site to assist with support tasks
  • Work independently and confidently

Where you'll work

Heathrow Airport BA Office
HEATHROW
TW6 1QG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING FOR FUTURES LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Your training plan:

All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments.

More training information

  • Wise Origin is a national training provider which was established in 2006
  • We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
  • We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
  • Throughout the program, you will receive dedicated support from your tutor to ensure your success
  • Upon completing your apprenticeship, you will be awarded the Level 3 Multi-Channel Marketer Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Team working
  • Creative
  • Initiative

Other requirements

• Confident, proactive, and creative • Strong communication skills • Experience with social media platforms and content creation

About this employer

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

After this apprenticeship

  • Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LEARNING FOR FUTURES LTD

The reference code for this apprenticeship is VAC1000339441.

Apply now

Closes in 30 days (Monday 29 September 2025 at 11:59pm)

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