Business Administration Apprenticeship

SANDWELL AFRO CARIBBEAN MENTAL HEALTH ORGANISATION

BOULTON ROAD (B706NW)

Closes on Monday 6 October 2025

Posted on 28 August 2025

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Summary

Are you organised, friendly, and eager to learn? This is your chance to join a supportive mental health charity as an Administration Apprentice. You’ll play a key role in keeping our team running smoothly while gaining valuable skills and qualifications.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
9am to 5pm Monday to Friday

35 hours a week

Start date

Monday 13 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include: 

  • Making travel and hotel arrangements  
  • Planning conferences, workshops, seminars, and other events  
  • Taking detailed meeting notes, preparing minutes, and distributing them to all participants  
  • Collaborating with internal and external stakeholders 
  • Compiling and submitting expense reports
  • Setting up meeting rooms for board and business meetings 
  • Booking venues for team training and planning events  
  • Coordinating guest appearances at events and meetings, including prominent figures like the Mayor or Council Leader  
  • Establishing and maintaining an effective filing system  
  • Participating in meetings, team reviews, management reviews, strategic development days, internal and external quality audits, and other essential gatherings  
  • Engaging in training and career development opportunities to enhance existing skills and broaden knowledge  
  • Actively participating in regular supervision and support sessions, as well as annual appraisal meetings to ensure your professional growth and development 

Where you'll work

KUUMBA CENTRE
BOULTON ROAD
B706NW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Business Administration standard Level 3

Blended on/off the job training and location to be confirmed.

 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • IT skills
  • Organisation skills
  • Patience

Other requirements

Have you considered the location / pay / hours?

About this employer

Dedicated to providing a range of culturally responsive services for people of African and Caribbean descent who are affected by mental ill health, and the wider community promoting sustainable recovery and wellbeing.

After this apprenticeship

Long term career options with future career development.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC1000339303.

Apply now

Closes on Monday 6 October 2025

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