Customer Service Apprentice
BFS GROUP LIMITED
Salford (M6 6SN)
Closes in 15 days (Friday 12 September 2025)
Posted on 28 August 2025
Contents
Summary
This role is an excellent opportunity to train and work as a Customer Service Advisor. We are looking for an enthusiastic person looking to make Customer Service their career pathway of choice. You’ll work alongside experienced staff whilst completing your 13-month, level 2 apprenticeship with an award-winning training provider.
- Wage
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£20,800 a year
Check minimum wage rates (opens in new tab)
Get paid as you earn - access to up to 20% of your pay before payday.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Due to the nature of the business, we operate over 5 days, flexibility is a key requirement, as you will be required to work up until 5:00pm, including swapping a weekday to an occasional Saturday work until 2:00pm.
40 hours a week
- Start date
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Saturday 27 September 2025
- Duration
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1 year 1 month
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for an enthusiastic person looking to make Customer Service their career pathway of choice.
This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will be resolving a wide range of customer services issues either on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
You’ll also be required to manage a range of credit requests, so you’ll need a high degree of accuracy. And your proactive and collaborative nature will ensure you can take on and resolve and other administration requirements that arise.
You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.
Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.
Where you'll work
Withycombe Place
Salford
M6 6SN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRS TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Level 2 Customer Service Practitioner Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade C or 4 and above)
- Maths (grade C or 4 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
About this employer
Our journey began back in 1929. Since then, we have continued to build a strong and resilient business with a great future. It is why we believe we are the best foodservice provider in the country. PLEASE APPLY HERE. advert will close on the 05/09/2025.
Company benefits
25 days holiday (plus bank holidays). A pension - contribute of 4%. Life cover that you can increase. Access to confidential support and counselling, when you need it. A health plan. Exclusive range of high street discounts/ dental cover.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- This role is an excellent opportunity to train and build a career as a Customer Service Advisor
Ask a question
The contact for this apprenticeship is:
TRS TRAINING LIMITED
The reference code for this apprenticeship is VAC1000339278.
Apply now
Closes in 15 days (Friday 12 September 2025)
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