Business Administration Apprentice
CHENAI HOLISTIC HOME CARE AGENCY LTD
Essex (CM3 5TQ)
Closes in 10 days (Sunday 7 September 2025 at 11:59pm)
Posted on 28 August 2025
Contents
Summary
We are looking to appoint an enthusiastic and motivated Business Administration Apprentice to join our Central Office Team from September 2025. As the face of our office, you will provide a welcoming and professional image to all staff and visitors. Our office is the heartbeat of the organisation, a busy & supportive hub.
- Wage
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£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 8.30am - 5.30pm, 1 hour for lunch.
40 hours a week
- Start date
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Monday 15 September 2025
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is your chance to gain hands-on experience in a fast-paced environment, developing a wide range of administrative skills and receiving ongoing training and support.
This apprenticeship is more than just a job; it’s the start of a meaningful career. You’ll be part of a dedicated team that supports care staff, helping them deliver the highest standards of service. In return, we’ll invest in your personal and professional development, ensuring you leave the apprenticeship with confidence, experience, and skills for the future.
The apprentice will help maintain accurate records, assist with daily office tasks, and provide a vital link between office staff, carers, and clients.
The following are the core responsibilities of the apprentice. On occasion, there may be a requirement to carry out other tasks, depending on workload and staffing levels:
- Communicating effectively with staff, carers, and clients while always maintaining confidentiality and handling sensitive information with compassion and professionalism.
- Assisting with the administration and processing of new client files, care records, and other paperwork.
- Supporting the scheduling and organisation of care staff, including helping with rota updates and documentation.
- Developing strong IT skills, including a good working knowledge of Microsoft Word, Excel, and Outlook, with a willingness to undertake training to extend skills further.
- Carrying out general office duties such as filing, printing, photocopying, and maintaining accurate records.
- Supporting the wider Care Support Office in ensuring smooth day-to-day operations.
Where you'll work
5-7, Heralds Way
South Woodham Ferrers
Chelmsford
Essex
CM3 5TQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESSEX COUNTY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Presentation skills
- Good Time Keeping
- Consistent
- Motivated
- Positive Attitude
- Adaptable
Other requirements
There will be a lot to take on when you start working here but you will be paired with an experienced member of our team to help guide you and train you during this time.
About this employer
Chenai Holistic Home Care Agency LTD is a dedicated domiciliary care provider delivering high-quality, person-centred support to individuals within their own homes across Essex County and the London Borough of Havering. We offer a wide range of care services, including day and night support, emergency response, and assistance with late hospital discharges, ensuring that our service users receive compassionate and timely care whenever it is needed. Our care services are tailored to meet the unique needs of a diverse client base, including: • Older people • Individuals with physical disabilities • People with sensory loss, including dual sensory impairment • Those living with mental health conditions • People with dementia • Individuals requiring palliative and end-of-life care Chenai Holistic Home Care Agency LTD operates within a supportive and professional care environment, where the focus is on dignity, independence, and holistic wellbeing. While not a large corporate provider, we are a committed and growing agency with strong local roots, offering a personal and community-based approach to care across Essex and Havering.
After this apprenticeship
Completing the apprenticeship will provide a strong foundation for a career within health and social care administration. The apprentice will gain valuable experience in client support, rota planning, compliance, record-keeping, and communication, all of which are essential skills within a care service office.
Progression opportunities may include:
- Permanent employment within the organisation as an
- Administrative Assistant, Care Coordinator, or Office Support Officer.
- Advancement to higher-level apprenticeships in Business.
- Administration, Leadership & Management, or Health & Social Care.
- Specialisation in areas such as scheduling, recruitment, quality assurance, or compliance within the care sector.
With continued development and experience, the apprentice could progress to senior positions such as Care Coordinator, Office Manager, or Registered Care Manager, supporting the delivery of high-quality care services.
Ask a question
The contact for this apprenticeship is:
ESSEX COUNTY COUNCIL
Leon Black
Leon.Black@essex.gov.uk
The reference code for this apprenticeship is VAC1000339268.
Apply now
Closes in 10 days (Sunday 7 September 2025 at 11:59pm)
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