Apprentice Office Administrator

MEB Total Ltd

STOKE ON TRENT (ST4 2TE)

Closes in 29 days (Friday 26 September 2025 at 11:59pm)

Posted on 28 August 2025

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Summary

An excellent opportunity to work with in a busy office environment, supporting the functions of an established and growing business. The successful candidate will work alongside an experienced team, whilst getting the opportunity to learn all aspects of the business as part of the apprenticeship and gaining real world experience.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.30am - 5.00pm

40 hours a week

Start date

Wednesday 1 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You day-to-day will be spent working towards the Knowledge, Skills and Behaviours of the course, which you will gain whilst performing business duties including:

  • Answer incoming calls
  • Schedule engineer’s jobs onto our job costing system
  • Check and post hours within our job costing system  in readiness for the payroll each week
  • Liaise with suppliers and subcontractors, raising purchase orders and documentation as required
  • Liaise with customers and sending out quotations
  • Liaise and co-ordinate engineers as required
  • Raising invoices and sending to customers
  • Offer support to other departments as and when required
  • Any adhoc duties as the business support required

Where you'll work

UNIT 1
DEWSBURY ROAD
FENTON INDUSTRIAL ESTATE
STOKE ON TRENT
ST4 2TE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STOKE ON TRENT COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 Apprenticeship Standard
  • Training will take place in the workplace, learning whilst working and with scheduled visits from a subject specialist Skills Coach

More training information

Apprentice's will be able to utilise facilities at both of Stoke-on-Trent College's excellent campuses in Shelton and Burlsem should they require

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade C/4 or above)
  • Maths (grade Grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Proactive
  • Microsoft Office

About this employer

MEB Total is a Staffordshire-based Electrical, Mechanical & Building services company established in 2004 that is passionate about providing an outstanding level of service to ensure contracts are completed efficiently to the highest specification.

https://www.mebtotal.co.uk/ (opens in new tab)

After this apprenticeship

  • The possibility of a permenant position will be assessed up on completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

STOKE ON TRENT COLLEGE

Denise

denise@mebtotal.co.uk

The reference code for this apprenticeship is VAC1000339262.

Apply now

Closes in 29 days (Friday 26 September 2025 at 11:59pm)

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