IT Consultant Apprentice
INTERM IT (UK) LIMITED
Buntingford (SG9 9AZ)
Closes in 14 days (Tuesday 23 September 2025)
Posted on 8 September 2025
Contents
Summary
This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and remote learning - gaining qualifications with Solveway Apprenticeships! We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.
- Wage
-
£22,000 a year
Check minimum wage rates (opens in new tab)
£22,000 to £27,000 negotiable
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday. Shifts TBC.
40 hours a week
- Start date
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Wednesday 24 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Manage, set up, and troubleshoot servers, PCs, Macs, laptops, mobile devices, and printers.
- Provide on-site and remote IT support across different school locations.
- Travel between sites.
Where you'll work
Unit 1
Park Farm Industrial Estate
Ermine Street
Buntingford
SG9 9AZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOLVEWAY LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Advanced - Level 3 (A level)
- 18 Months
- CompTIA A+
- AZ - 900
- Remote learning
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Other requirements
A motivated IT professional with experience in infrastructure support, ideally within the education sector. It is desirable that the candidate have knowledge of Active Directory, Group Policy, DHCP, DNS, WSUS, MDT, WDS, VLANs, Google Suite, Microsoft 365, Azure and Intune, alongside a basic understanding of wireless protocols. Excellent communication skills, an approachable manner and the ability to work well under pressure are essential, as is the flexibility to work both independently and as part of a team. A full UK driving licence and access to a car are required for travel between sites. An enhanced DBS check is mandatory, and a commitment to safeguarding children and young people is expected.
About this employer
Interm IT is an Exclusively Educational IT Support Company. We take pride in the support that we offer to all of our schools. Interm IT has been supporting schools for over 25 years; our managed service helps schools who want reliable technology to support their educational environment by providing dedicated consultants as an extended member of their team, backed up by our in-house support desk and the use of cloud-based monitoring tools. Interm IT supports schools of all levels from Nursery to the sixth form in the south-east of England. As a company that is continuing to grow, we are looking to expand our well respected IT consultant team.
After this apprenticeship
- Permanant role after the apprenticeship
Ask a question
The contact for this apprenticeship is:
SOLVEWAY LIMITED
The reference code for this apprenticeship is VAC1000339218.
Apply now
Closes in 14 days (Tuesday 23 September 2025)
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