Air International Freight Forwarder Apprentice
EAGLE CARGO SERVICES LTD
RAINHAM (RM13 9YY)
Closes in 24 days (Sunday 28 September 2025 at 11:59pm)
Posted on 1 September 2025
Contents
Summary
To develop you towards becoming an International Freight Forwarder, the overall aim is to manage or support our customers’ logistics by arranging the movement of freight via air. Including Exporting and Importing Goods from and to the UK and across the world. The main focus will be working in the Air Freight Department.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- International freight forwarding specialist (level 3)
- Hours
-
Monday – Friday between 9am – 5.30pm.
37 hours 30 minutes a week
- Start date
-
Wednesday 1 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Appreciate Main duties include:
- Dealing with all inbound calls in a polite and timely manner
- Responding to customer queries via emails
- Liaising with Shipping lines, Agents and Port Authorities to provide regular updates to the customer
- Develop relationships with customers (internal/external)
- Ensure all customer enquiries are responded to promptly and professionally
- Adhere to Customs Compliance procedures and documentation
Where you'll work
ECS HOUSE
3B
LAMSON ROAD
RAINHAM
RM13 9YY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
International freight forwarding specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
- Air. Use and adapt terminology appropriate to the air freight industry.
- Air. Select and use documentation appropriate to the air freight industry.
- Ocean. Use and adapt terminology appropriate to the ocean freight industry.
- Ocean. Select and use documentation appropriate to the ocean freight industry.
- Road. Use and adapt terminology appropriate to the road freight industry.
- Road. Select and use documentation appropriate to the road freight industry.
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
Training schedule
On-the-job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop, identify, track and support 6 hours of off-the-job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this employer
Founded in 1998 Eagle Cargo Services LTD (ECS) are a family-owned freight management, forwarding, and haulage business, who are committed to the safe and timely movement of cargo by Sea, Air, and Road. With over 35 years of experience, our capabilities in freight forwarding, are supported by our specialist personnel, who are highly experienced in Customs procedures.
http://www.eaglecargoservices.com (opens in new tab)
Company benefits
- Career Progression - On-site parking - Full kitchen facilities (oven, air fryer, microwave, tea & coffee) - Regular Pizza Fridays
After this apprenticeship
The apprenticeship will initially be a 21-month Fixed Term Contract (FTC), with the aim that apprentices will either move onto a further apprenticeship or a permanent role within the business - subject to a suitable vacancy being available and in line with the selection process for the role.
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Jayne Tinson
jayne.tinson@seetec.co.uk
07955441645
The reference code for this apprenticeship is VAC1000339179.
Apply now
Closes in 24 days (Sunday 28 September 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.