HR Support Officer Apprentice
ALLIANCE ENVIRONMENTAL SERVICES LIMITED
Staffordshire (ST13 6BH)
Closes in 15 days (Friday 12 September 2025 at 11:59pm)
Posted on 27 August 2025
Contents
Summary
This is an exciting opportunity to join our team and begin your career in HR as our HR Support Officer Apprentice. You will handle day to day queries and provide HR advice ranging from recruitment through to retirement, all whilst working towards a level 3 qualification.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- HR support (level 3)
- Hours
-
Monday to Friday, 8 hours per day to be agreed at interview.
30-minutes unpaid lunch break.
40 hours a week
- Start date
-
Wednesday 1 October 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Alliance Environmental Services Ltd is an environmental services company wholly owned by Staffordshire moorlands District Council, High Peak Borough Council and Cheshire East Council. Our purpose is to provide waste collection, street cleansing, parks, grounds maintenance and fleet services. We have a full-time opportunity for an enthusiastic people person who wishes to progress their career in Human Resources.
- Support the full employee lifecycle, including recruitment, onboarding, and retention initiatives
- Assist with attendance management processes, monitoring and reporting on absence trends
- Provide guidance on employee relations matters, ensuring fair and consistent application of policies
- Contribute to the design and delivery of training and development programs
- Collaborate with colleagues to deliver HR projects and initiatives that support organizational goals
- Maintain accurate and confidential HR records and systems in line with data protection requirements
- Deliver a responsive and effective HR support service to employees and managers
- Actively contribute to continuous improvement of HR practices and processes
Where you'll work
Fowlchurch Depot
Fowlchurch Road
Leek
Staffordshire
ST13 6BH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 HR Support qualification which will help start your career and give you an insight into the business' processes and procedures
- Our training is all completed remotely via Teams with a development coach, who will be available for support
- You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
More training information
DBC Training are a multi-award-winning employment and skills training provider.
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
https://dbc-training.co.uk/
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Creative
- Initiative
- Patience
- Confidentiality
- Great people skills
Other requirements
Ideally, you will have work experience within a business admin type role.
About this employer
AES is a growing Environmental Services organisation covering Waste Collection, Street Cleansing, Grounds Maintenance and Fleet Services for both Staffordshire Moorlands District Council and High Peak Borough Council.
https://allianceenvironmental.org/ (opens in new tab)
Company benefits
Company Funded wellbeing programme. Salary Sacrifice schemes (Cycle to work & purchase of additional Annual Leave). Company pension scheme. Employee Assistance Scheme. Private Physio. Free beverages, snacks & breakfast food. Free Parking.
After this apprenticeship
We have a great track record of employing our apprentices who successfully complete their apprenticeship. We actively develop our people via in house programmes and promote successful candidates throughout the business.
Ask a question
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Heather Duffield
heather@dbc-training.co.uk
07375919487
The reference code for this apprenticeship is VAC1000339127.
Apply now
Closes in 15 days (Friday 12 September 2025 at 11:59pm)
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