Sales Office Apprentice

PLINTH MEDICAL LIMITED

Eye (IP23 7PX)

Closes in 18 days (Tuesday 16 September 2025)

Posted on 28 August 2025

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Contents

Summary

Plinth Medical is a well established and successful UK manufacturer of medical couches and is a leader in its field, exporting its products worldwide.

Wage

£15,704 a year

Check minimum wage rates (opens in new tab)

The office is in a rural location so own transport is essential.

Training course
Business administrator (level 3)
Hours
Monday- Friday (8:30am- 5pm)

40 hours a week

Start date

Monday 22 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A position has become available within the Sales and Customer Service Team for a Sales Office Apprentice to provide sales and office administration support within the Team.

Role Responsibilities:

  • Offer excellent customer service to both internal and external customers
  • Be the first point of contact answering incoming calls and e-Mails and actioning appropriately
  • Process all UK and Export orders on a bespoke CRM system, checking all details of customers orders, prices and discounts
  • Acknowledge delivery dates with customers
  • Provide customer quotations in a timely and professional manner
  • Raise proforma invoices as required for distributors and retail customers
  • Provide general administrative support across the Sales and Customer Service Department 
  • Assist with holiday and sickness cover for colleagues within the Sales and Customer Service Team
  • Work as a team player within the Sales and Customer Service Team

Please note that this role description is not designed to be a comprehensive list of duties. It is an outline and guide to the main responsibilities of the role and as such you may be asked to undertake additional or varied tasks to meet the needs of the business.

Where you'll work

Plinth Medical Ltd, Barric Lane
Eye
IP23 7PX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST SUFFOLK COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The learner will be studying the Business Administration Level 3 Apprenticeship Standard qualification

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Attention to detail
  • Logical
  • Initiative

Other requirements

This is an office based role processing sales and supporting our sales and customer service teams. The role will involve communication with customers via the phone and email in a professional and friendly manner.

About this employer

Plinth Medical is a well established and successful UK manufacturer of medical couches and is a leader in its field, exporting its products worldwide.

http://www.plinthmedical.com (opens in new tab)

After this apprenticeship

  • It is likely that a permanent role will be available within the Sales and Customer Team following successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

PLINTH MEDICAL LIMITED

Clare Burman

clare@plinthmedical.com

The reference code for this apprenticeship is VAC1000339036.

Apply now

Closes in 18 days (Tuesday 16 September 2025)

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