Administrative Assistant Apprenticeship

The VoIP Shop

Leicester (LE4 5JU)

Closes in 26 days (Tuesday 23 September 2025)

Posted on 27 August 2025

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Summary

This is a Level 3 Business and Data Administration role - split 80/20 between employment with the employer, and learning & gaining qualifications with Solveway Apprenticeships!

Wage

£15,705 a year

Check minimum wage rates (opens in new tab)

Pay starts at £15,000. Will increase to national living wage after 12 months.

Training course
Data Technician (level 3)
Hours
Monday - Friday, Shifts to be confirmed.

40 hours a week

Start date

Wednesday 24 September 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for a highly organised and detail oriented Administrative Assistant to join our telecoms team. The successful candidate will be primarily responsible for creating, checking, and sending order forms for telecom services and products, ensuring that all information is accurate before submission. This role is vital to maintaining smooth operations and excellent customer service.

Main Responsibilities:

Order Form Management:

  • Create and prepare order forms for telecoms services and products (VoIP, broadband, mobile, hosted PBX, SIP, etc.).
  • Carefully review all details for accuracy, including customer information, service plans, and pricing
  • Send order forms to customers, suppliers, or partners within agreed time frames
  • Track order form progress and follow up as required to ensure timely completion

Data Accuracy & Compliance:

  • Double-check all documentation to ensure compliance with company processes and telecom regulations
  • Maintain detailed and organised records of all order forms and related correspondence
  • Identify and resolve discrepancies or missing information before submission

Customer & Supplier Liaison:

  • Communicate with customers to confirm order details and requirements
  • Work with suppliers and internal teams to ensure smooth order processing and service activation
  • Provide updates to customers regarding the status of their orders

General Administrative Support:

  • Assist with invoicing and processing of purchase orders related to completed order forms
  • Update CRM and internal systems with order details and progress notes
  • Support the wider team with administrative tasks as required

Billing & Finance:

  • Update and manage Direct Debits for customer accounts
  • Add new customers to the billing portal and ensure records are accurate
  • Take customer payments and log them in the system
  • Support the finance team by reconciling order form charges with invoices

Where you'll work

Dock 3 Space City
30 Exploration Dr
Leicester
LE4 5JU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOLVEWAY LIMITED

Training course

Data Technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Select and migrate data from already identified sources.
  • Format and save datasets.
  • Summarise, analyse and explain gathered data.
  • Combine data sets from multiple sources and present in format appropriate to the task.
  • Use tools and/or apply basic statistical methods to identify trends and patterns in data.
  • Identify faults and cleanse data to improve data quality, for example identifying gaps, duplicate entries, outliers and unusual variances, including cross-checking across data elements or between data sources.
  • Audit data results for maintenance of data quality, reviewing a data set once all sources are combined, to ensure accuracy, completeness, consistency and traceability from original data.
  • Demonstrate the different ways of communicating meaning from data in line with audience requirements.
  • Produce clear and consistent documentation of the data provided to others and of actions completed. Where appropriate or mandated by the working context, this documentation should use standard organisational templates.
  • Store, manage and distribute data in compliance with organisational, national, sector specific standards and or legislation.
  • Considers sustainability and ways to reduce impact. For example, using cloud storage, sharing links to files, avoid storing multiple versions of files, and reducing the use of physical handouts of documentation.
  • Parse data against standard formats, and test and assess confidence in the data and its integrity.
  • Operate collaboratively in a working context that accounts for, and takes advantage of, the roles, skills and activities of others, especially those interacting with the same data sets or working towards a common goal.
  • Prioritise own activities within the context of the duties to be performed, taking account of any known or expected impact on others.
  • Follows equity, diversity and inclusion policies in the organisation for a common goal.
  • Demonstrate the ability to use different tools and methods to formulate and utilise effective prompts to research, apply, and evaluate data transformation techniques.
  • Select and migrate data from already identified sources.
  • Format and save datasets.
  • Summarise, analyse and explain gathered data.
  • Combine data sets from multiple sources and present in format appropriate to the task.
  • Use tools and/or apply basic statistical methods to identify trends and patterns in data.
  • Identify faults and cleanse data to improve data quality, for example identifying gaps, duplicate entries, outliers and unusual variances, including cross-checking across data elements or between data sources.
  • Audit data results for maintenance of data quality, reviewing a data set once all sources are combined, to ensure accuracy, completeness, consistency and traceability from original data.
  • Demonstrate the different ways of communicating meaning from data in line with audience requirements.
  • Produce clear and consistent documentation of the data provided to others and of actions completed. Where appropriate or mandated by the working context, this documentation should use standard organisational templates.
  • Store, manage and distribute data in compliance with organisational, national, sector specific standards and or legislation.
  • Considers sustainability and ways to reduce impact. For example, using cloud storage, sharing links to files, avoid storing multiple versions of files, and reducing the use of physical handouts of documentation.
  • Parse data against standard formats, and test and assess confidence in the data and its integrity.
  • Operate collaboratively in a working context that accounts for, and takes advantage of, the roles, skills and activities of others, especially those interacting with the same data sets or working towards a common goal.
  • Prioritise own activities within the context of the duties to be performed, taking account of any known or expected impact on others.
  • Follows equity, diversity and inclusion policies in the organisation for a common goal.
  • Demonstrate the ability to use different tools and methods to formulate and utilise effective prompts to research, apply, and evaluate data transformation techniques.

Training schedule

  • Apprenticeship level Advanced Level 3 (A level)
  • Expected Apprenticeship Duration: 14 months + 3 months EPA.
  • Remote Learning

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

Founded in 2008 The Voip Shop started out in the wholesale telecoms market, selling very high quality routes to other wholesalers and VoIP providers. Through providing routes to wholesale customers we have developed strong bilateral relationships with top Tier1 carriers throughout the world, allowing us to purchase the best quality routes at the best rates available on the market. During this time we started developing our Business and Retail Services on an integrated platform that would allow our customers to enjoy the benefits of making low cost calls from a variety of devices without compromising on quality.

https://www.thevoipshop.co.uk/ (opens in new tab)

After this apprenticeship

  • Career and earning potential

Ask a question

The contact for this apprenticeship is:

SOLVEWAY LIMITED

The reference code for this apprenticeship is VAC1000339031.

Apply now

Closes in 26 days (Tuesday 23 September 2025)

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