Administration Support Apprentice
Inspira (01)
Carlisle (CA3 8DH)
Closes on Tuesday 30 September 2025
Posted on 27 August 2025
Contents
Summary
Acting as a key team member at our Carlisle office, supporting the admin team with tasks such as answering phones, greeting customers, maintaining records, and supporting Advisers with customer appointments & group work delivery. This is a great opportunity to gain a wide range of admin skills while working toward a formal qualification.
- Wage
-
£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours a week
- Start date
-
Monday 6 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Typical work tasks include:
- Providing a welcoming first point of contact for clients
- Participating in company telephone rota
- Assessing the reasons for enquiries and identifying how best these enquires can be answered
- Providing relevant information to enquirers
- Referring enquirers to colleagues and other agencies where appropriate
- Building and managing appropriate resources
- Maintaining and updating records, both paper based and electronic using identified CRM systems
Undertake general administrative and clerical duties including but not limited to:
- Housekeeping
- Health and safety checks
- Ensuring availability of refreshments for customers
- Ordering of supplies
- Arranging meetings and booking venues
- Processing expenses for customers
- Filing and file maintenance
- Producing management information as required
- Photocopying and scanning paperwork
- Minute taking
- Researching information
- Production and distribution of a wide range of leaflets, posters, letters, documents and reports to a high standard of accuracy, in a prompt and professional manner
- Support and comply with the quality assurance systems, and work within all Company policies, procedures, protocols and guidelines for good practice
- Support and comply with safeguarding and child protection principles and policies.
- Take appropriate responsibility for Health and Safety and risk assessments
- Ensure appropriate confidentiality
- Ensure equality of opportunity for clients, respecting diversity, belief and cultures and challenging discrimination
- Collect, manage and share information, in accordance with Data Protection policies
Where you'll work
28 Lowther Street
Carlisle
CA3 8DH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NCG
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4 or above)
- Maths (grade Grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
This post is subject to an enhanced DBS Check.
About this employer
Inspira is the leading employability skills expert, in the North West. Our mission is to empower young people and adults with the skills and confidence they need to reach their potential in life and work, we want people to be Bold and Resilient so that they can handle whatever obstacles, challenges and opportunities they face with a can-do attitude. We also want people to be Relevant, to have the necessary skills, knowledge and experience to succeed in careers of today and in the future. We partner with and work on behalf of many organisations across the North West to manage and deliver comprehensive programmes which produce results. We build strong and enduring partnerships with educational institutions, the private sector, third sector organisations, and local and national government.
https://www.inspira.org.uk/ (opens in new tab)
Company benefits
Our benefits package includes 26 days annual leave, rising each year to a maximum of 33 days; Enhanced sick pay; Enhanced pension contributions; Life assurance cover; Access to counselling service; Access to medical health plan
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- There is the potential for permanent employment following the successful completion of the apprenticeship to join our admin support team as an Admin Support
Ask a question
The contact for this apprenticeship is:
NCG
hr@inspira.org.uk
The reference code for this apprenticeship is VAC1000338964.
Apply now
Closes on Tuesday 30 September 2025
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