Business Administrator Level 3 Apprentice
EFFECTIVE BUSINESS MANAGEMENT LTD
Lichfield (WS13 6HS)
Closes in 18 days (Sunday 14 September 2025 at 11:59pm)
Posted on 27 August 2025
Contents
Summary
We have a vacancy for an Office Apprentice to join the EBM Team. The successful candidate will receive full on the job training and be supported by the team to ensure that they can work effectively with our multiple client accounts.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday, 9.00am- 5.00pm allowing for any studies with 1 hour lunch break.
35 hours a week
- Start date
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Monday 6 October 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for someone who will build rapport and deal efficiently with customers, have a keen eye for detail and be able to communicate effectively.
The right candidate will be able to uphold our professional, ethical and moral standards and be accountable for their own work and be passionate about doing an exceptional job
They will take responsibility in:
- Responding to client enquiries with a helpful and professional manner, this being one of our key values
- The successful candidate will be working within the office team to help and support our clients with their outsourced business support requirements. We act as an extension to their business as a trusted partner, many of whom we have worked with for several years, so maintaining a trusted and professional relationship is key
- The candidate needs to have competent IT skills. Many of our tasks worked are via virtual platforms which assists with the ability to work as a seamless service for the client and provide an excellent service
- Call answering and forwarding details to client teams
- Answering live chat and email enquiries for clients and customers
- Membership enquiries
- Working on the back office of the customers website- administrational requests to update and change details
- Working on various systems platforms to help run virtual events
- On occasion assist with minute taking and managing actions for client meetings
Where you'll work
District Council House
Frog Lane
Lichfield
WS13 6HS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH STAFFORDSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Apprenticeship standard Level 3 qualification
- Functional Skills in maths and English, if required
- Training schedule has yet to be agreed, details will be made available at a later date
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Other requirements
The successful candidate would be working with a selection of different clients, and different projects. This will allow them to have a varied work experience and be able to develop their skills working with both new and long-established customers who have high expectations. Therefore following tasks accurately and diligently with the help of the team is really important.
About this employer
Outsource Administration and Management support provided to customers who need help to run their business but do not want to employ full time members of staff. We work for more than 20 clients and help build long term relationships to help provide clients with a professional service saving them money and time whilst they can grow and develop their own businesses. Our unique virtual management saves our clients money and frees up their time. We manage the day to day, so the client can focus on the important things, growing, developing and enjoying their business. We love to help others and continually invest in professional development and training for our team. This keeps them inspired and motivated, so our team becomes most efficient and provider of up-to-date services possible. We thrive on sharing our decades of specialist business knowledge and experience in administration, operational and technical support. We provide the service for any type of business, whether it is a charity or non-profit organisation, corporate, or small business, tradesperson, or sole trader, we are versatile and here to help.
After this apprenticeship
- EBM have a proven record of working to develop its team members and therefore the opportunity for the successful candidate would be to develop with EBM to take on further responsibilities and be able to work towards managing their own client accounts
Ask a question
The contact for this apprenticeship is:
SOUTH STAFFORDSHIRE COLLEGE
Apprenticeship Team
Apprenticeships@southstaffs.ac.uk
03004562424
The reference code for this apprenticeship is VAC1000338917.
Apply now
Closes in 18 days (Sunday 14 September 2025 at 11:59pm)
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