Sales Administrator Apprenticeship with Aviation Catering Company Based at Birmingham Airport
NICHE & BESPOKE LTD
AIRPORT CARGO (B26 3QD)
Closes in 14 days (Wednesday 10 September 2025 at 11:59pm)
Posted on 27 August 2025
Contents
Summary
This is a fantastic opportunity to join a growing aviation catering company that provides the finest food for the private aviation sector. You will be based in the Airport Cargo office, and this role offers an excellent chance to begin a rewarding career that could eventually lead to a management position.
- Wage
-
£15,470 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 09:00 - 15:00.
35 hours a week
- Start date
-
Monday 6 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Customer service: answering, screening, and transferring inbound calls
- Account management of existing customers, ensuring excellent customer relations
- Preparing customer quotes, processing, and uploading documents onto company systems
- General office duties and administration
- Providing administrative support to the management team as required
- Performing data entry tasks related to customer orders, dispatch, etc.
Where you'll work
UNIT 18
THE GATEWAY ESTATE
WEST MIDLANDS FREEPORT
AIRPORT CARGO
B26 3QD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOLIHULL COLLEGE AND UNIVERSITY CENTRE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a project, a portfolio of evidence and discussion to gain a level 3 Business administrator apprenticeship. You may also study level 2 functional skills maths /English.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- time management
- Accuracy
- Data entry skills
- Managing tasks
About this employer
An exciting opportunity for someone looking to build a long-term, multi-skilled career with the potential to progress into a management role within a fast-growing company. In this role, you’ll be part of a supportive and friendly office team, gaining hands-on experience while providing essential support in the day-to-day management of customer accounts and general office operations. This is more than just an apprenticeship—it’s your chance to develop valuable skills, build lasting relationships, and grow with a company that values your ambition.
https://www.nichebespoke.com/ (opens in new tab)
Company benefits
20 days holiday (+UK bank holidays).
After this apprenticeship
Progression into permanent position with the possibility of further training in management and possible management qualifications.
Ask a question
The contact for this apprenticeship is:
SOLIHULL COLLEGE AND UNIVERSITY CENTRE
Elaine Reeves
Elaine.Reeves@solihull.ac.uk
01216787000
The reference code for this apprenticeship is VAC1000338907.
Apply now
Closes in 14 days (Wednesday 10 September 2025 at 11:59pm)
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