ICT Apprentice

DANE ARCHITECTURAL SYSTEMS HOLDINGS LIMITED

Newcastle Upon Tyne (NE17 7SY)

Closes in 14 days (Friday 12 September 2025 at 11:59pm)

Posted on 29 August 2025

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Summary

Dane Architectural Systems Holdings Limited are looking for an eager candidate to join us as an ICT Apprentice. You will have the opportunity to gain valuable IT and communication system skills and knowledge. You will be responsible for providing IT support and guidance to colleagues. This is an ideal first step in your IT career.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

£7.55 per hour

Training course
Information communications technician (level 3)
Hours
Monday - Thursday, 8.45am - 5.00pm and Friday, 8.45am - 3.45pm (30-minute unpaid lunch break each day)

37 hours 30 minutes a week

Start date

Monday 22 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Daily duties include:

  • Be the first point of contact for IT problems and queries from office and remote colleagues, via phone, in person, and email
  • Set up and configure desktop and laptop computers, mobile devices, and peripheral equipment
  • Troubleshoot hardware, software, and network connectivity issues
  • Assist with system updates, patches, and routine maintenance tasks
  • Support audio-visual equipment in meeting rooms
  • Log and track problems, undertaking root cause analysis where appropriate, to provide permanent solutions to recurring problems
  • Ensure that all problems are dealt with in a timely and professional manner, so that colleague’s expectations are met.
  • Create and update documentation
  • Escalate issues to the IT manager as needed

Where you'll work

Viking Works Hamsterley Colliery
Newcastle Upon Tyne
NE17 7SY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician
    Level 3 Apprenticeship Standard
  • All training will be delivered from the workplace

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Math (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • An awareness of Microsoft

Other requirements

Candidates must be able to travel to work for a 8:45am start. Interest in ICT systems and network concepts such as IP, DNS, DHCP, etc would be desirable.

About this employer

Dane was formed in 1968 by George Hall and John Hannam, specialising in the design, fabrication and installation of both aluminium glazing systems and mild steel staircases and balustrading. Aluminium glazing systems only started to become commercially available in the U.K. during the nineteen sixties, making Dane one of the first fabrication businesses of our type in the country. The development of these systems has evolved very substantially over the past fifty years to meet the demands of modern architecture and building standards, Dane have proactively embraced this evolutionary process, growing our business capacity and knowledge base to successfully deliver numerous prestigious high value projects.

https://danearchitectural.co.uk/ (opens in new tab)

After this apprenticeship

  • The role may be a gateway to further career opportunities, such as management positions or senior support roles and/or training

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Apprenticeship Recruitment Team

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC1000338905.

Apply now

Closes in 14 days (Friday 12 September 2025 at 11:59pm)

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