Operations/Admin Support Apprentice

Climb & Conquer Ltd

Stockton-On-Tees (TS17 6EN)

Closes in 19 days (Sunday 14 September 2025 at 11:59pm)

Posted on 26 August 2025

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Summary

As an apprentice, you will play a crucial role in helping the agency run smoothly. Working closely with the Managing Director and wider team, you will be involved in business reporting, process improvement, and ensuring compliance. This is an opportunity to learn how a marketing agency operates behind the scenes while gaining valuable experience.

Wage

£18,525 a year

Check minimum wage rates (opens in new tab)

£9.50 per hour

Training course
Business administrator (level 3)
Hours
Monday to Friday 9am to 5pm

37 hours 30 minutes a week

Start date

Monday 13 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Create and update business reports to track performance and efficiency
  • Investigate effectiveness of workflows and suggest improvements
  • Assist with creating and maintaining Standard Operating Procedures (SOPs)
  • Update and manage content on our learning management platform
  • Work with staff to improve processes and ensure compliance with SOPs
  • Provide administrative support to the leadership team and wider agency
  • Support the organisation of events, logistics and staff activities
  • Assist with office management and day-to-day operational tasks
  • Contribute to projects that help the agency operate more effectively

What We Offer:

  • Full training and support as part of your apprenticeship
  • Opportunity to gain experience across operations and administration
  • Involvement in a variety of projects that shape how the agency runs
  • Exposure to a fast-growing agency environment working with international clients
  • A supportive team environment in our brand new Thornaby office

Where you'll work

Progress House
Fudan Way, Thornaby
Stockton-On-Tees
TS17 6EN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE EDUCATION TRAINING COLLECTIVE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Level 3 Business Administration at Stockton Riverside College
  • Functional skills maths and English, if required

More training information

This apprenticeship will be all on the job, you won't need to attend college one day a week.

Requirements

Desirable qualifications

GCSE in:

  • English (grade A*-C/9-4)
  • Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative
  • Interests in operations/admin
  • Proactive attitude
  • Able to learn new systems
  • Eagerness to learn
  • Wants to grow

About this employer

Climb & Conquer is a specialist SEO, Google Ads and Klaviyo marketing agency. We work with clients across the UK and internationally, delivering measurable results that drive business growth. We are moving into a new Thornaby office in mid September and are looking for an organised and motivated apprentice to join our team.

https://climbconquer.com/ (opens in new tab)

After this apprenticeship

Career development opportunities within operations and administration.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC1000338735.

Apply now

Closes in 19 days (Sunday 14 September 2025 at 11:59pm)

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