Business Administration Apprenticeship - Southampton
MEMORYJANE HEALTHCARE LIMITED
Southampton (SO14 0QB)
Closes on Tuesday 30 September 2025
Posted on 26 August 2025
Contents
Summary
MemoryJane Healthcare are looking for a new Healthcare Administration Apprentice! You will be studying toward your Level 3 Apprenticeship in Business Administration.
- Wage
-
£23,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday-Friday (Shifts TBC)
37 hours 30 minutes a week
- Start date
-
Tuesday 7 October 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Day-Day Responsibilities:
- Answer incoming calls from clients, families, healthcare partners, and staff in a professional and empathetic manner.
- Act as the main point of contact for hospitals, GPs, and local authority representatives.
- Manage email correspondence and respond promptly to queries.
- Schedule client care appointments and visits for the domiciliary care team.
- Coordinate appointment changes, cancellations, and urgent requests.
- Ensure staff rotas are kept up to date and communicate changes effectively.
- Maintain client records in line with GDPR and CQC requirements.
- Prepare, update, and file care documentation, assessments, and contracts.
- Support the recruitment and onboarding process with document collation and interview scheduling.
- Order and manage office supplies and ensure the workplace is organised.
- Assist with CQC compliance processes by ensuring records are accurate and up-to-date.
- Support with preparing reports, audits, and data summaries for management.
- Maintain logs of incidents, complaints, and compliments for monitoring purposes.
Where you'll work
Memoryjane Healthcare Limited, Fairways House, Alpha Business Park
Southampton
SO14 0QB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship L3 Qualification.
Requirements
Desirable qualifications
Other in:
- Business (grade Pass)
- Health and Social Care (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Organisation skills
- Attention to detail
- Communication skills
- IT skills
Other requirements
The closing date is guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
Memory Jane Healthcare is a trusted provider of high-quality domiciliary care services across Hampshire. We support clients in their own homes, helping them live independently while receiving the care they need. Our team is passionate, compassionate, and dedicated to delivering exceptional service to our clients and their families.
After this apprenticeship
The closing date is guidance, if a successful candidate is found before the advertised dates, the advert will close early.
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC1000338710.
Apply now
Closes on Tuesday 30 September 2025
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