Business Administration Apprenticeship - Morley
PHOENIX WHIRLPOOLS LTD
Leeds (LS27 0LL)
Closes in 28 days (Tuesday 23 September 2025)
Posted on 26 August 2025
Contents
Summary
An excellent opportunity has arisen to join one of the UK and Irelands leading manufacturers of high quality bathroom products in the role of an Apprentice Office Administrator! You will be studying toward your Level 3 Apprenticeship in Business Administration.
- Wage
-
£14,722.50 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
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Tuesday 30 September 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Administration Apprentice at Phoenix Bathrooms, you will play a vital role within our Sales Administration Team, supporting the day-to-day operations that ensure a smooth and professional experience for our customers and internal teams.
You'll gain first-hand experience in a fast-paced office environment within the bathroom furnishings industry, learning essential business administration skills that form the foundation of a successful career.
Day-Day Responsibilities:
- Accurately input customer orders into the internal system, ensuring all details are correct and deadlines are met for dispatch and delivery
- Assist in maintaining a clear and up-to-date customer service log, recording queries, complaints, and resolutions in a professional and timely manner
- Support the returns process by logging returned goods, coordinating with warehouse and sales teams, and ensuring accurate documentation
- Enter and update customer and order data across company systems, maintaining accuracy and confidentiality at all times
- Digitise physical documents through scanning, and ensure all files are correctly named, organised, and stored in accordance with company procedures
- Answer incoming customer and supplier calls in a professional manner, directing queries to the appropriate team members and taking messages where necessary
Where you'll work
Unit 8, Bruntcliffe Avenue
Leeds
LS27 0LL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship Level 3 Qualification
Requirements
Essential qualifications
Other in:
- Maths GCSE (grade Pass)
- English GCSE (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- IT skills
- Customer care skills
Other requirements
The closing date is guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
All Phoenix bathroom products are designed in-house and manufactured to our cutting edge specifications. Our design team draws on inspiration from around the globe to bring you the latest and most on-trend designs possible while retaining everyday functionality. From our beautifully designed radiators, brassware, taps, showers and accessories, to the high quality glaze on our basins, toilets and sanitaryware Phoenix have thought of everything to satisfy our consumers tastes and desires. All bathroom furniture is specially manufactured for the bathroom environment in our UK production facility, our baths and shower enclosures are produced to the highest standards available.
After this apprenticeship
- The closing date is guidance, if a successful candidate is found before the advertised dates, the advert will close early
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC1000338702.
Apply now
Closes in 28 days (Tuesday 23 September 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.