Customer Service Apprentice - Reception

Birchills Health Centre

WALSALL (WS2 8QH)

Closes on Friday 26 September 2025

Posted on 22 August 2025

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Summary

An excellent opportunity to work for a busy GP surgery near the centre of Walsall. Working in the Reception department, you will be responsible for greeting patients, making appointments and dealing with any queries the patients have with courtesy and efficiency whilst completing a Level 2 Customer service apprenticeship.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday between the hours of 07:45 - 18:30

30 hours a week

Start date

Monday 29 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Dealing with patients face to face at reception
  • Answering the telephone
  • Booking appointments
  • Requesting prescriptions
  • Dealing with patient queries efficiently and accurately
  • Administration duties
  • Other tasks as and when required

Where you'll work

23-37 OLD BIRCHILLS
WALSALL
WS2 8QH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WALSALL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Weekly off the job training
  • Face to face or virtual learning sessions

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working

Other requirements

This is a varied role, you will need to have excellent communication skills and be able to work under pressure.

About this employer

A family GP Practice who has served the local community of Birchills for over 40 years.

http://Birchillshc.co.uk (opens in new tab)

After this apprenticeship

  • There is a potential full-time position offered to the right candidate with the opportunity for career progression for the right person whilst understanding how the NHS system works as a whole

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Samantha Loverock

sloverock@walsallcollege.ac.uk

01922 657000

The reference code for this apprenticeship is VAC1000338640.

Apply now

Closes on Friday 26 September 2025

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