Business Administration Apprenticeship

DAY2DAY ENERGY LTD

Gateshead (NE10 0JP)

Closes in 29 days (Saturday 20 September 2025 at 11:59pm)

Posted on 22 August 2025


Summary

To provide essential administrational support to the sales department at Day 2 Day energy, adding quantifiable value by assisting the managers throughout the day, ensuring they are free to focus on coaching and being present in the operational environment.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

£7.55 an hour

Training course
Business administrator (level 3)
Hours
Monday - Friday (exact hours to be confirmed).

37 hours 30 minutes a week

Start date

Monday 29 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Accuracy, attention to detail and a problem-solving ethos are paramount to ensure all sales opportunities are identified and that our agents have successful pipelines. The successful candidate will be a proactive, confident individual with the ability to prioritise their own workload and add value for business in every record they work on.

What will the apprentice be doing?

  • Offer accurate and consistent appraisal of bookings for Sales Meetings.
  • Enhance customer records (adding meters, ecoes/xoserve checks, credit safe, company's house etc.).
  • Supporting the Sales management team by providing feedback on all aspects of quality, including voice files, adherence to the script, company policy and CRM Administration for all agents.
  • Screen & provide relevant voice files for training sessions for the Sales Managers.
  • Assist with investigating and resolving administrational errors made by agents.
  • Providing feedback to our in-house software development team on ideas for CRM development with a focus on efficiency and user experience.
  • Applying rules to data sets to identify missed opportunities, set customer callbacks for the team.
  • Pipeline administration.
  • Preparation of training materials.
  • Working with facilities to organise incentives and team events.
  • General administrative support across the department with ad hoc duties as and when required.
  • Communicate clearly with senior members of staff.
  • To uphold the company values in all aspects of your work and day-to-day interactions.
  • Contacting suppliers/partners to obtain relative information required via email and phone call.

Where you'll work

Biz Space Design Works
Gateshead
NE10 0JP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ITEC NORTH EAST LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administrator Apprenticeship Standard which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

  • IT
  • Record and document production
  • Decision-making
  • Interpersonal skills
  • Communication
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • External environment factors

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Creative
  • Initiative

Other requirements

Employer suggested entry requirement: Minimum of 4 GCSE’s grade 3/D or higher. Grade 4/C or equivalent in either Maths or English.

About this employer

“Small but perfectly formed” a small team with inexcess of 25 years of experience in business energy, our knowledge provides us the power to provide invaluable advice in the sector. We have the ability to negotiate and secure energy contracts to provide piece of mind even in the most volatile markets.

https://day2dayenergy.co.uk/ (opens in new tab)

After this apprenticeship

Possibility of a full-time position upon the completion of the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

ITEC NORTH EAST LIMITED

The reference code for this apprenticeship is VAC1000338568.

Apply now

Closes in 29 days (Saturday 20 September 2025 at 11:59pm)

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