Apprentice IT Engineer

360 OFFICE LIMITED

Hull (HU3 2DB)

Closes in 22 days (Saturday 20 September 2025 at 11:59pm)

Posted on 28 August 2025

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Summary

We are keen to find an individual eager to learn and develop their skills rather than someone with a full range of existing skill sets. For the right candidate we are keen to help you achieve Microsoft Certification as well as Manufacturer training by the likes of Ricoh, Kyocera & Lexmark.

Wage

£12,955.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Information communications technician (level 3)
Hours
Monday - Friday, shifts to be confirmed.

33 hours a week

Start date

Wednesday 1 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities and Duties:

  • Provide routine and emergency fault diagnosis and repair of office technology
  • Provide service to Printer/MFP fleets
  • Maintain detailed records of repairs and maintenance works
  • Maintain and provide an accurate record of stock and parts inventory
  • Assist in the ordering of parts and materials for the ongoing service of office technology
  • Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond.
  • Train end users in the proper use and training of the hardware and software provided.
  • Maintain accurate records for expenses, mileage, and other relevant information in line with the role.
  • Perform other duties as assigned by your line manager.
  • Perform to KPI's in line with company policy.
  • Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback.
  • Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps.
  • Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider 360 Office ecosystem

Where you'll work

Network House, Mechanic Lane
Hull
HU3 2DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE S&A TRANSFORM GROUP LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Desire to learn
  • Drivers License
  • Access to car

About this employer

360 Office Ltd are a Yorkshire based Managed Service Provider (MSP) operating out of our Head Office in Hull. We love technology, and love to share what we love with our customers. Offering B2B goods and services which assist businesses in driving down costs and improving efficiency

After this apprenticeship

To be confirmed.

Ask a question

The contact for this apprenticeship is:

THE S&A TRANSFORM GROUP LIMITED

The reference code for this apprenticeship is VAC1000338425.

Apply now

Closes in 22 days (Saturday 20 September 2025 at 11:59pm)

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