Customer Service Admin Apprentice

Europe Air Conditioning

West Yorkshire (BD16 1PE)

Closes in 15 days (Friday 5 September 2025 at 11:59pm)

Posted on 21 August 2025

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Summary

Exciting opportunity to join the office team at Europe Air Conditioning LTD. To add to and work with the existing team providing support for the management team and the mobile engineers. The aim to provide our various customers quick and efficient responses and replies, always ensuring a professional service.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm

40 hours a week

Start date

Saturday 20 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering calls from engineers, suppliers and customers.
  • Working on our CAFM system updating job information and raising new jobs on the system
  • Working with our accounts team to ensure data inputting is completed

Learning and understanding the work the company completes for customers to gain knowledge and assist with additional duties such as:

  • Ordering Parts
  • Planning
  • Quotes
  • Timesheets
  • Purchase Ledger
  • Liaising with engineering staff to collect information and job reports
  • Booking works in with customers ensuring relevant paperwork is completed and returned
  • Understanding and using different systems, CAFM system, emails and Office packages 

Where you'll work

12a Russell Court
Cottingley Business Park
Bingley
West Yorkshire
BD16 1PE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BRADFORD COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • One day at college per month 
  • All work uploaded to online system Aptem
  • Assessor to visit workplace every 6-7 weeks 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 or C)
  • Maths (grade 4 or C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Creative

About this employer

About the employer: Based in Bradford, West Yorkshire, Europe Air Conditioning (EAC) design, supply, install and maintain air conditioning, heating and ventilation systems, Operating across the UK Europe Air Conditioning Bradford has established long term relationships with many clients who range from small private businesses to large multinationals in the retail, commercial, industrial, leisure, catering and healthcare industries. Sites vary from single point heating systems through to complex air conditioning and ventilation schemes. Europe Air Conditioning Bradford provides routine planned preventative maintenance contracts and 24 hour/365 days a year, national call out service in the event of breakdown.

https://www.europeairconditioning.com/ (opens in new tab)

After this apprenticeship

  • Progression into a senior admin role
  • Additional responsibilities 

Ask a question

The contact for this apprenticeship is:

BRADFORD COLLEGE

Nathan

N.Roebuck@bradfordcollege.ac.uk

The reference code for this apprenticeship is VAC1000338419.

Apply now

Closes in 15 days (Friday 5 September 2025 at 11:59pm)

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