IT Apprentice

RUSHCLIFFE CARE LIMITED

Loughborough (LE11 4JS)

Closes in 31 days (Sunday 21 September 2025 at 11:59pm)

Posted on 21 August 2025

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Summary

As an IT apprentice with Rushcliffe Care Group, you will support the head office with basic IT tasks, including setting up equipment, troubleshooting issues, maintaining hardware and software, and assisting users. You will work under supervision while completing a formal IT apprenticeship qualification with Loughborough College.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Salary may be reviewed on completion of probation – probation period of 6 months with an option to extend of 3 months if required.

Training course
Information communications technician (level 3)
Hours
Monday- Friday 8.30am- 4.30pm

37 hours 30 minutes a week

Start date

Monday 13 October 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist with setting up and configuring IT equipment (PCs, printers, phones)
  • Provide first-line technical support to staff in person and remotely
  • Log and track IT support requests using the internal system
  • Help maintain hardware, software, and user accounts
  • Support routine maintenance tasks such as updates and backups
  • Assist with onboarding tasks, including setting up new user profiles
  • Maintain accurate IT asset and inventory records
  • Escalate complex issues to senior IT staff when needed
  • Support wider digital and system projects where appropriate
  • Follow data protection and IT security protocols at all times

Where you'll work

Thorpe House
Knightthorpe Road
Loughborough
LE11 4JS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LOUGHBOROUGH COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • A mixture of blended learning in the workplace and taught delivery every Friday at the Loughborough College
  • Diarised visits from dedicated Trainer/Assessor
  • On-the-job training
  • Off-the-job training

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working
  • Non judgemental
  • Patience

About this employer

Rushcliffe Care Group is a well-established provider of health and social care services, with over 35 years of experience supporting some of the most vulnerable people in society. The group operates a range of nursing and specialist care services across the Midlands, focusing on learning disabilities, mental health, and complex needs. Rushcliffe Care is committed to delivering high-quality, person-centred care through its core values: Reputable Care, Respect and Compassion, Robust Communication, and Real Commitment.

http://www.rushcliffecare.co.uk (opens in new tab)

Company benefits

Company benefits include workplace pension, ongoing training and development, free on-site parking at most locations, and long service recognition.

After this apprenticeship

  • The role is expected to progress into a Junior IT position upon successful completion of the apprenticeship and a satisfactory employment record, supporting long-term succession planning within the department

Ask a question

The contact for this apprenticeship is:

LOUGHBOROUGH COLLEGE

Sophia Cleaver

apprenticeships@loucoll.ac.uk

The reference code for this apprenticeship is VAC1000338383.

Apply now

Closes in 31 days (Sunday 21 September 2025 at 11:59pm)

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