Customer Service Admin Support Apprentice J3431

SOUTH WEST APPRENTICESHIP COMPANY LTD

Devon (EX13 5HU)

Closes in 16 days (Sunday 7 September 2025 at 11:59pm)

Posted on 22 August 2025

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Summary

Are you ready to kick-start your career in customer service and administrative support? We are looking for a motivated and detail-oriented Apprentice to join our Internal Sales Team. This is an exciting opportunity to learn and grow in a dynamic environment, supporting our customers and helping ensure smooth order processes.

Wage

£16,057.73 a year

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The wage is reviewed annually.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.30am - 5.00pm, with a 1 hour lunch break.

37 hours 15 minutes a week

Start date

Monday 22 September 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Introduction to Xylem

Xylem is a leading water technology company with 23,000 employees operating in over 150 countries, they committed to "solving water" by creating innovative and smart technology solutions to meet the world's water, wastewater and energy needs. In a world of ever-growing challenges, Xylem delivers innovative water technology solutions throughout the cycle of water. Our technological strength across the life cycle of water is second-to-none. From collection and distribution to reuse and return to nature, our highly efficient water technologies, industrial pumps and application solutions not only use less energy and reduce life cycle costs, but also promote sustainability.

What You’ll Be Doing:

As our apprentice, you will get hands-on experience and gain new skills and work alongside experienced staff. Through a combination of on-the-job learning and practical skills development, you will work on real projects from day one.  

Duties will include:

  • Assist with handling order changes received from suppliers
  • Provide customers with accurate shipping updates and info
  • Support with customer queries related to orders, deliveries, and invoicing
  • Help create work orders and arrange product collections
  • Communicate effectively with customers via phone and email
  • Support team with administrative tasks and data entry
  • Follow all health and safety protocols
  • Learn and develop new skills to grow in your role

What We're Looking For:

  • Eagerness to learn and develop new skills
  • Good communication and people skills
  • Strong problem-solving abilities and attention to detail
  • Organised and able to work to deadlines
  • Reliability, punctuality, and a positive attitude
  • Willingness to ask questions and listen carefully
  • Ability to manage challenging situations professionally
  • A mindset focused on continuous improvement

Key Relationships:

  • External: Customers, sales team, suppliers, visitors
  • Internal: Managers, team leaders, colleagues

Why Join Us?

  • Gain practical experience while working towards a professional qualification.
  • Work in a supportive team environment where your development is a priority.
  • Build a strong foundation for a long-term career in customer service, sales, or technical support.
  • Be part of an industry-leading company with fantastic career progression opportunities.

This apprenticeship offers valuable hands-on experience and the chance to develop your abilities in a supportive environment. If you're enthusiastic, dependable, and eager to start your career, we want to hear from you!

Where you'll work

Millwey Rise Industrial Estate
Axminster
Devon
EX13 5HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

What will I study?

  • Know Your Customers
  • Customer Communication
  • The Customer Experience
  • Support Your Customer with Services and Products
  • Understand Your Organisation
  • Policies and Procedures
  • Your Role and Responsibilities
  • Teamwork
  • Regulations and Legislation

How will I be assessed?

1:1 facilitated learning sessions with a Lifetime Learning Coach, face-to-face and remote teaching and self-study via an online learning platform

What does the course lead to?

Following the successful completion of the intermediate apprenticeship there is the opportunity for further development using other apprenticeship standards, depending on how your role has evolved and the potential to work towards career progression

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 - 9 or equivalent (A* - C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Patience

About this employer

As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.

http://www.theswac.org.uk (opens in new tab)

Company benefits

Pension, Apprenticeship Mentor, Pay review, company bonus scheme, parking

After this apprenticeship

  • It is expected that after successfully completing your Apprenticeship, you will progress onto the Level 3 Apprenticeship
  • Xylem will continue to be committed to your learning and development throughout your career with us
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC1000338294.

Apply now

Closes in 16 days (Sunday 7 September 2025 at 11:59pm)

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