Business Administration Apprentice

PEAK RETREATS LTD

PORTSMOUTH (PO3 6FH)

Closes on Tuesday 30 September 2025

Posted on 21 August 2025

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Summary

PETA Ltd are proud to be working with Peak Retreats, the leading French Alps specialist, to recruit an apprentice keen on gaining experience in the administration side of tour operation. If you are hardworking, keen to learn and conscientious, then we would like to hear from you.

Wage

£15,000 a year

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Training course
Business administrator (level 3)
Hours
Mon - Fri 9am to 5.30pm The admin team work some hours over the four busiest weekends a year. Time off in lieu is given for these hours. This is on a rota basis so that in most cases no one would work both Saturday and Sunday in the same weekend.

37 hours 30 minutes a week

Start date

Monday 6 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Do you want an exciting and varied apprenticeship working for a leading ski tour operator? Do you want to join a friendly Portsmouth based team to develop a range of administrative skills? If the answers are YES, we have the perfect role for you.

The Business Administration Apprentice will be responsible for the following duties:

  • Reservations System & Client Documentation – Receive training on the company’s reservations system to view bookings, produce reports, create client documents, and check all paperwork for each element of a client’s holiday. Liaise with the reservations team to resolve anomalies and advise the appropriate team on any amendments required
  • Booking Ski Extras & Supplier Systems – Take responsibility for booking certain ski extras for clients, learning how to use an external supplier’s back-office system as part of the process
  • Administrative Duties & Communication – Organise and categorise emails within a shared inbox, manage brochure requests, handle incoming and outgoing post, and monitor stock levels of travel documentation materials, arranging replenishment when needed
  • Technical & Business Knowledge Development – Gain hands-on experience with Microsoft Excel, undertake ad hoc tasks to understand the back-office operations of a travel company, and have opportunities to learn about other departments such as reservations and marketing, including participating in cross-department projects
  • Team Collaboration – Work closely under the Administration Executive and alongside the administration and product team, providing support where needed to ensure smooth operations

Where you'll work

2-4 CENTRAL POINT
KIRPAL ROAD
PORTSMOUTH
PO3 6FH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PETA LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Organised
  • Hard-working
  • Willing to learn
  • Polite and conscientious
  • Enthusiastic
  • Quick learner
  • Attentive to detail
  • Committed to apprenticeship

About this employer

Peak Retreats is a UK ski tour operator based in Portsmouth. Peak Retreats features over 70 ski resorts in France. Peak Retreats was voted Best Ski Operator by readers of the Telegraph in the 2025 edition of the Telegraph Travel awards, having also won the award the last two times it ran in 2023 and 2019. It was also the recipient of The Times Travel Editor's Award 2018 and has been voted Best Ski Company in Guardian and Observer Travel Awards multiple times. Peak Retreats also won Best Family Ski Operator in the Family Traveller Awards in 2018.

http://www.peakretreats.co.uk/ (opens in new tab)

Company benefits

Friendly and open work culture.  Pension scheme.   20 days holiday plus 8 bank holidays.  Staff end of season social.  Office social committee. Christmas office party.  Eye tests every 2 years.  Additional half-day off on your birthday.

After this apprenticeship

There may be the potential for a full-time role to be offered to the suitable and successful candidate upon completion of the apprenticeship. Potential future progression may include developing in another department, for example, Reservations.

Ask a question

The contact for this apprenticeship is:

PETA LIMITED

The reference code for this apprenticeship is VAC1000338243.

Apply now

Closes on Tuesday 30 September 2025

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