Business Apprentice Administrator
Quay Primary Healthcare
Guardian Street (WA5 1SJ)
Closes in 14 days (Thursday 4 September 2025 at 11:59pm)
Posted on 21 August 2025
Contents
Summary
The postholder will need to provide an effective and efficient administrative and clerical service to the Quay Healthcare services/teams. You will be expected to work flexibly within the administrative team and contribute to the smooth functioning of the systems underpinning service delivery.
- Wage
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£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday 9am – 5pm including a 30 minute unpaid lunch break.
37 hours 30 minutes a week
- Start date
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Wednesday 1 October 2025
- Duration
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1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
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Contribute to providing a comprehensive professional and confidential administrative support in the delivery of a number of clinical services.
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Computer data entry/data allocation and collation, processing and recording information in accordance with the office procedures and practice requirements.
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The post-holder will exercise judgement and discretion in the day-to-day handling, monitoring, and filtering of appointments and enquires.
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Support with process incoming calls/referrals to the Quay Primary Healthcare clinical teams when required.
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To assist with actioning and managing all correspondence received into the Quay Primary Healthcare office and manage emails appropriately.
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To prioritise duties, ensuring that all deadlines are met.
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To assist with dealing with a range of queries from patients, General Practice, and other agencies in a polite and helpful manner, seeking advice and guidance from the SMT as and when required.
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To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring, and filtering calls within data protection, customer care and confidentiality guidelines.
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To assist with co-ordinating and overseeing room bookings and report any problems as appropriate.
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To type correspondence such as letters, reports when required.
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To maintain office filing systems and ensure information is accessible to relevant staff, ensuring confidentiality at all times.
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To have excellent verbal, written and communication skills.
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To have the ability to remain calm and sensitive in difficult and stressful situations
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To support Quay Primary Healthcare website design and posting relevant information on to social media platforms.
Where you'll work
Unit 10-12 Guardian Point
Guardian Street
WA5 1SJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WARRINGTON & VALE ROYAL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- 12 week block of one day per week college attendance at Warrington and Vale Royal College (Warrington Campus).
- Online work will be set all year round during the apprenticeship via Onefile.
More training information
- Online mandatory training.
- In-house on-the-job training.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Quay Healthcare is a non-profit company owned by the GP practices in Warrington. The Primary Care Network is headed by our committed Clinical Directors, Strategic Manager, Practice Managers and GP members. Quay Healthcare supports three Primary Care Networks (PCNs), based in Warrington, working collaboratively with East Warrington PCN, Central East Warrington PCN and SWAN (South Warrington PCN). There are 13 practices across the 3 PCNs. Our vision is to provide innovative staff and services to patients and the PCNs. We have successfully employed clinical pharmacists, pharmacy technicians, first contact physiotherapists, mental health practitioners, care coordinators, and first contact practitioners. Quay Healthcare also runs Adult ADHD Services for diagnostics, medication, titration and reviews. We currently look after Warrington, Cheshire & Merseyside and Hereford & Worcester, with more to come on board in the next 12 months.
After this apprenticeship
- An understanding of Primary Care will open opportunities within the NHS.
Ask a question
The contact for this apprenticeship is:
WARRINGTON & VALE ROYAL COLLEGE
Victoria Emson
vemson@wvr.ac.uk
The reference code for this apprenticeship is VAC1000338234.
Apply now
Closes in 14 days (Thursday 4 September 2025 at 11:59pm)
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