Business Administrator Apprentice
MYSTERY SHOPPERS LTD
Holsworthy (EX22 6DH)
Closes in 8 days (Wednesday 3 September 2025 at 11:59pm)
Posted on 26 August 2025
Contents
Summary
We’re excited to offer an apprenticeship opportunity within one of our Client Services Teams as a Client Services Administrator Apprentice. You’ll join one of 10 specialist teams at MSL, each focusing on specific industries to develop in-depth knowledge and expertise for our clients.
- Wage
-
£14,917.50 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9am - 5pm (later, earlier starts/finishes are always considered).
37 hours 30 minutes a week
- Start date
-
Thursday 25 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Selecting appropriate mystery shoppers from our panel of over 350,000 shoppers
- Briefing the mystery shopper via phone and email on what to do, chatting to them and making sure they understand
- Supporting the mystery shoppers until they’ve completed the tasks
- Looking at completed assessment forms and ensuring they are corrected for spelling, grammar and accurate answers
Where you'll work
Western Road
Holsworthy
EX22 6DH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY COLLEGE PLYMOUTH
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator apprenticeship, including Functional Skills in English and maths
- Remote delivery, all training in the workplace with the occassional workshop required as college attendance
- Dedicated mentor to support you throughout
- Protected time during the working week for study and coursework
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 / C)
- Maths (grade 4 / C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
Passing a Disclosure and Barring Service (DBS) check
About this employer
Here at Mystery Shoppers Ltd (MSL), we are on a mission to improve customer experiences all over the UK. We help our clients to understand what they can do to create lots of happy customers by testing their services. Now before you get too excited, we don’t just spend our time shopping all day! Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client's locations (banks, shops etc.) at the right time, and once they’ve spent some time interacting with staff, they fill in their feedback questionnaire. We then read through it to make sure it’s of good quality before we submit it to the client and provide them with ways in which they can improve. We are a medium-sized, family-run business and have been going for over 30 years! Our HQ is in Holsworthy, Devon. Our company values are really important to us all, and you will see them in how we treat our clients, our shoppers and each other. They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us, and we will happily provide testimonials.
https://www.mystery-shoppers.co.uk/ (opens in new tab)
Company benefits
Gym membership. Internal and external training opportunities. Company Events
After this apprenticeship
Progression opportunities are available subject to completion.
Ask a question
The contact for this apprenticeship is:
CITY COLLEGE PLYMOUTH
The reference code for this apprenticeship is VAC1000338197.
Apply now
Closes in 8 days (Wednesday 3 September 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.