IT Apprenticeship
AUTISM TOGETHER
WIRRAL (CH62 3PA)
Closes in 12 days (Wednesday 3 September 2025)
Posted on 22 August 2025
Contents
Summary
Are you looking to kickstart your IT career while making a real difference in people’s lives? Autism Together, a leading UK charity supporting individuals with autism, is offering an exciting opportunity for an IT Support Apprentice to join their friendly and experienced team.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 37.5 hours per week.
9am to 5pm
37 hours 30 minutes a week
- Start date
-
Monday 8 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing first-line IT support in-person, via phone, and over email to staff across various sites.
- Managing service tickets through the ManageEngine
- Helpdesk system and ensuring issues are resolved or escalated in line with SLAs.
- Carrying out password resets, creating new accounts, and managing group access levels through account audits.
- Performing weekly device health checks, software updates, and system monitoring using tools like Microsoft Intune and Task Manager.
- Replacing and upgrading hardware components such as RAM, hard drives, laptop screens, and network equipment like switches and routers.
- Supporting secure network operations, including Wi-Fi configuration (TP-Link), patch management, and resolving connectivity issues.
- Assisting with configuration and updates to Microsoft 365 applications, OneDrive, SharePoint, and other cloud-based platforms.
- Following technical documentation, including network diagrams and policies, and maintaining records via SharePoint and Microsoft Office tools.
- Using basic scripting (e.g. PowerShell) to automate tasks or fix minor system inconsistencies.
Where you'll work
OAK HOUSE (UNIT C)
6 TEBAY ROAD
BROMBOROUGH
WIRRAL
CH62 3PA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 5/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
About this employer
Based in Wirral, Autism Together supports over 450 autistic people and employs more than 800 staff, providing essential services across residential, supported living, and community settings. Technology plays a vital role in the delivery of their care, and this apprenticeship is your chance to help keep their services running smoothly while gaining industry-recognised skills.
After this apprenticeship
Possible full-time position with the company.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
The reference code for this apprenticeship is VAC1000338196.
Apply now
Closes in 12 days (Wednesday 3 September 2025)
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