IT Apprentice
C.L.A.S. SERVICES (UK) LTD
Clowne (S43 4RW)
Closes in 29 days (Friday 19 September 2025 at 11:59pm)
Posted on 21 August 2025
Contents
Summary
Ready to launch your IT career? Join C.L.A.S. Services (UK) Ltd as an ICT Level 3 Apprentice and gain hands-on experience solving real tech challenges. If you're passionate about technology, eager to learn, and want to grow in a supportive team—this is your opportunity.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 09.00-17.00 with a 1 hour lunch break.
35 hours a week
- Start date
-
Saturday 20 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first level of technical support to the end user.
- Building on skills to support and Manage Networks, servers and desktop devices.
- Own our IT Ticket System offering best in class IT Service and desktop management.
- Escalate IT Support tickets to correct areas of responsibility.
- Work closely with Group Infrastructure lead to support Projects, and tasks, daily checks, including maintenance and ensuring backups complete in line with DR policy.
Where you'll work
Office 1 Station Business Centre
2 Station Road
Clowne
S43 4RW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESTERFIELD COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this employer
C.L.A.S. Services (UK) Ltd is a well-established IT services provider based in Clowne, Chesterfield, Derbyshire. Since its incorporation in 2010, the company has specialised in delivering a wide range of IT solutions under the category of "Other information technology service activities" 1. With a strong focus on innovation and client satisfaction, C.L.A.S. Services supports businesses through expert IT consultancy, systems design, and technical support. The company prides itself on a collaborative working environment where team members are encouraged to grow, share ideas, and develop their skills. As part of its commitment to nurturing future talent, C.L.A.S. Services offers apprenticeship opportunities that provide hands-on experience, mentoring, and structured training. Apprentices become integral members of the team, contributing to real-world projects and gaining valuable industry insight.
After this apprenticeship
You will be given the opportunity to apply for a full-time permanent role with the organisation upon successful completion of your apprenticeship.
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Alyce Hunt
hunta@chesterfield.ac.uk
07956914838
The reference code for this apprenticeship is VAC1000338104.
Apply now
Closes in 29 days (Friday 19 September 2025 at 11:59pm)
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