Business Admin Sales Apprentice
MM ENGINEERING SERVICES (YORKSHIRE) LIMITED
LAISTERDYKE (BD4 8BX)
Closes in 15 days (Friday 5 September 2025 at 11:59pm)
Posted on 20 August 2025
Contents
Summary
This apprenticeship is an exciting opportunity for somebody to upskill and utilise their customer service skills in a modern business environment where you will be supported by a great team culture. Your role will include various tasks and could learn to further opportunity within the business.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
40 hours a week
- Start date
-
Saturday 20 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Proactively initiate outbound phone calls to leads in our CRM database to create sales opportunities through understanding customer needs
- Ensure a prompt response to all inbound customer enquiries; from the web, phone, email and chat, whilst providing excellent customer service and finding solutions to their problems
- Timely preparation of sending quotes
- Build and maintain relationships with new and existing customers through regular follow-up calls
- Develop and implement sales strategies to meet and exceed assigned sales targets
- Using a Sales Order Processing system to ensure all purchase and sales orders are managed in an accurate and streamlined manner
- Monitoring delivery dates with suppliers and keeping customers informed of delivery dates
- Informing customers of unforeseen delays or problems
- Working closely with the Warehouse, and Logistics Team to ensure seamless deliveries
- Supporting, as needed, the coordination of international exports, mainly to the Europe, Africa and the Middle East
Where you'll work
UNIT 32
BRADFORD CHAMBER BUSINESS PARK
NEW LANE
LAISTERDYKE
BD4 8BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BRADFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard:
- One day per month at Bradford College
- All work uploaded to our online portal Aptem
- Assessor to visit workplace every 6-7 weeks
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 or C)
- Maths (grade 4 or C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this employer
Based in Yorkshire, at a strategic central location in the UK, we are optimally positioned to distribute our products and services across the world with customers in the UK, Europe, Middle East, Africa. Our offerings span a wide range of products, including Electric Motors, Gearboxes, Inverter Drives, and full Automation solutions like Circuit Breakers, Contactors, and PLCs from top-tier manufacturers like ABB, Siemens, Schneider, and Legrand. As we've grown—expanding our team, facilities, and product lines—we've remained committed to our core principle of providing value through competitive pricing and superior service.
http://www.mmengservices.co.uk (opens in new tab)
Company benefits
28 Days Holiday Per Year.
After this apprenticeship
- Permanent role within the company
- Progress onto team leadership role
- Ongoing career development opportunities
Ask a question
The contact for this apprenticeship is:
BRADFORD COLLEGE
Nathan
N.Roebuck@bradfordcollege.ac.uk
The reference code for this apprenticeship is VAC1000338035.
Apply now
Closes in 15 days (Friday 5 September 2025 at 11:59pm)
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