Customer Services Apprentice

FLAPJACKERY LTD

TAVISTOCK (PL19 9AZ)

Closes in 7 days (Tuesday 9 September 2025 at 11:59pm)

Posted on 2 September 2025

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Summary

We want to offer apprentices the opportunity to gain hands-on experience in a supportive workplace while developing transferable skills in business administration, customer service, and teamwork.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, shift hours can be flexible depending on the right applicants' availability and Flapjackerys requirements. Minimum of 30 hours, maximum of 40 hours.

30 hours a week

Start date

Thursday 25 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Respond to customer enquiries by phone, email, and social media in a professional and friendly manner
  • Support with resolving customer complaints and issues, ensuring excellent customer satisfaction
  • Assist with online order fulfilment and liaise with the dispatch team to ensure timely delivery
  • Maintain accurate customer records and update databases as required
  • Provide product knowledge and advice to customers to help them choose the right items
  • Support with administrative tasks such as filing, record keeping, and stock monitoring
  • Represent Flapjackery in a professional and positive way at all times, promoting our brand values
  • Assist the General Manager and the Stock Control Manager with administrative tasks, for example, phoning the 15 shop managers on a weekly basis

Where you'll work

CRELAKE INDUSTRIAL ESTATE
PIXON LANE
TAVISTOCK
PL19 9AZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE PLYMOUTH

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • In this role, you will be required to undertake the Level 2 Customer Service Practitioner Apprenticeship, which is combined with additional business administration units
  • The training will be delivered in the workplace through assessment visits
  • On completion of the programme, you will complete an End Point Assessment

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C)
  • Maths (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness
  • Good communication
  • Cheerful disposition
  • Willingness to learn

About this employer

Flapjackery Ltd is an award-winning artisan flapjack company, proudly handmaking indulgent flapjacks in Devon using the finest British oats and high-quality ingredients. We sell our products online, at food festivals across the UK, and through our growing number of high street shops. With a wide variety of creative flavours and a reputation for generous, delicious treats, we have built a loyal customer base and continue to expand rapidly. As a fast-growing business, we are passionate about supporting our people to grow with us, offering exciting opportunities to learn, develop, and progress. At Flapjackery, we believe in teamwork, quality, and great customer service; all while creating flapjacks that bring a smile to people’s faces.

http://www.flapjackery.co.uk (opens in new tab)

Company benefits

There are career progression opportunities as the business expands, aligning your personal growth with Flapjackery’s success. Staff discounts available on our award-winning flapjacks and products.

After this apprenticeship

If the apprenticeship has been successful, we would envisage the opportunity of a permanent position. 

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC1000338034.

Apply now

Closes in 7 days (Tuesday 9 September 2025 at 11:59pm)

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