IT Support Apprentice

LARKING GOWEN LLP

Norwich (NR1 1RE)

Closes in 15 days (Friday 5 September 2025 at 11:59pm)

Posted on 21 August 2025

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Summary

Acquire practical experience by supporting end users with Line of Business (LOB) software and maintaining IT hardware, while pursuing an IT apprenticeship qualification.

Wage

£22,990.50 a year

Check minimum wage rates (opens in new tab)

30 mins lunch break (unpaid)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 08:30 - 16:30

37 hours 30 minutes a week

Start date

Wednesday 1 October 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Serving as first point of contact for system users to support Line of Business (LOB) software packages and IT Hardward
  • Carry out administrative tasks across LOB software
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by users
  • Escalate cases to second line support when necessary
  • Pass on any feedback/suggestions from the users to the appropriate team
  • Identify and suggest possible improvements to procedures
  • Prepare system usage reports
  • Set-up and configure IT hardware

Where you'll work

Prospect House
Rouen Road
Norwich
NR1 1RE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE NORWICH

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3 Apprenticeship Standard
  • You will attend City College Norwich (Ipswich Road) one day per week for your training

More training information

If you would like to learn more about City College, please check our website www.ccn.ac.uk 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Team working
  • Initiative

Other requirements

There may be a need to work out of hours to address urgent issues or perform maintenance tasks.

About this employer

Larking Gowen offers a comprehensive accountancy and advisory service that covers everything your business needs. We can advise you through every stage, from setting up to selling up, and help with your strategic direction and forward planning. Our chartered accountants and specialist teams have years of knowledge and experience helping you avoid the pitfalls, and make the most of your wealth and income. At Larking Gowen, our people are at the heart of everything we do. Our commitment to both our employees and clients is at the core of who we are. We strive to create a supportive and inclusive workplace culture where employee wellbeing is paramount, work-life balance is valued, and personal growth is encouraged through tailored training and development opportunities.

https://www.larking-gowen.co.uk/ (opens in new tab)

Company benefits

The core benefits we offer are: Generous holiday allowance; Group income protection; Life assurance; Competitive company pension scheme; Annual salary review; Holiday purchase/sell back scheme

After this apprenticeship

This apprenticeship can support progression such as:

  • Continuation onto a Level 4 apprenticeship such as the Network Engineer, Cyber Security Technologist or Software Developer programs, or development at work or within the Digital sector
  • Successful apprentices will also be eligible to apply for the BCS (British Computing Society) and RITTech (professional registration for IT Technicians) membership

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE NORWICH

CCN Apprenticeships

apprenticeships@ccn.ac.uk

01603 773365

The reference code for this apprenticeship is VAC1000337997.

Apply now

Closes in 15 days (Friday 5 September 2025 at 11:59pm)

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