Level 3 Information Communications Technician Apprenticeship

GRAHAM ENGINEERING LIMITED

Nelson (BB9 8SY)

Closes in 19 days (Monday 8 September 2025 at 11:59pm)

Posted on 19 August 2025

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Summary

The Information Communications Technician Apprentice will ensure that the business systems, software and hardware are kept up to date, secure, visible and accessible where required, reporting to the IT Manager.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Information communications technician (level 3)
Hours
Monday - Friday shift pattern to be confirmed

37 hours 30 minutes a week

Start date

Tuesday 30 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide technical support to computer users in all areas of the business.
  • Troubleshoot computer and software issues, resolving problems as quickly as possible.
  • Install, configure, and rollout of new systems, software and hardware.
  • Fulfil new hardware and software requirements where necessary.
  • Ensure business software is up to date.
  • Manage software patches and upgrades for hardware, software, and firmware.
  • Set up user accounts and hardware for new starters.
  • Process leavers, deactivate user accounts, backup and wipe returned equipment.
  • Maintain accurate IT asset inventory and configuration records.
  • Monitor and remediate any security alerts from AV (Antivirus).
  • Perform periodic audits of assets and systems as required.
  • Test and evaluate new hardware and software.
  • Ensure all equipment used for business systems is always fully functional.
  • Help implement and maintain information security polices and strategies.
  • Ensure no BOYD (bring your own device) devices are being used for business purposes.
  • Ensure data backups are fully functional and test periodically.
  • Participate in technology related projects as needed.
  • Maintain up to date knowledge about business systems, hardware and software.
  • Participate in, contribute and support the company’s positive safety culture.
  • Undertake any other reasonable tasks or requests as required.

Where you'll work

Unit 1a
Edward Street
Whitewalls Industrial Estate
Nelson
BB9 8SY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURNLEY COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Level 3 Information Communications Technician apprenticeship

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Desirable qualifications

GCSE in:

Computing (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience
  • Tenacity
  • Resilience
  • A positive disposition
  • Assertiveness
  • High-degree of determination

Other requirements

• Experience within a helpdesk/IT Support role. • Experience with troubleshooting computer hardware. • Experience with installing system and application software and hardware systems. • Excellent PC skills and knowledge of MS packages – Office 365, MS Teams, Word, Excel, Outlook and PowerPoint. • Knowledge of Windows Server and experience with basic networking. • Excellent numerical & Literacy Skills. • A strong track record of implementing continuous improvement techniques. • Strong organisational and communications skills. • Excellent attention to detail. • A commitment to own continued professional development.

About this employer

Graham Engineering's vision is to continue providing world class innovative and advanced manufacturing solutions to our customers. Building upon our reputation for delivering proven quality engineering to clients across a broad-spectrum of industries including, nuclear, aerospace, security and medical industries. The past few years has seen the introduction of 'lean' manufacturing, 'partnering' with key customers and the implementation of 'best practice' across a number of key manufacturing areas. Graham Engineering can deliver a fully comprehensive Laser Welding solution across a range of materials. Recent technological improvements have enabled Graham Engineering to continue providing our customers with the high quality service that they expect, while safeguarding current employment and preparing the way for the next generation's future at Graham Engineering in Lancashire.

https://www.graham-eng.co.uk/? (opens in new tab)

After this apprenticeship

  • Potential for full-time employment after completion of the Apprenticeship

Ask a question

The contact for this apprenticeship is:

BURNLEY COLLEGE

Themis Recruitment Team

themis@burnley.ac.uk

01282733005

The reference code for this apprenticeship is VAC1000337967.

Apply now

Closes in 19 days (Monday 8 September 2025 at 11:59pm)

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