IT Solutions Apprentice

Wise Origin

Wymondham (NR18 0QT)

Closes in 20 days (Tuesday 9 September 2025 at 11:59pm)

Posted on 19 August 2025

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Summary

Kickstart your IT career! We’re seeking an enthusiastic IT Solutions Apprentice to join our Digital Team. From troubleshooting tech issues to setting up AV equipment, you’ll gain hands-on experience across IT support, networks, and systems, all while earning a recognised qualification. No two days are the same, the perfect role to learn and grow!

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
IT solutions technician (level 3)
Hours
Monday to Thursday 8am - 4pm and Friday 8am - 3.30pm.

37 hours a week

Start date

Tuesday 23 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

IT Network Support

  • Maintain reliable internet and network connectivity across the Trust.
  • Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely.
  • Install and configure hardware/software on workstations and devices.
  • Set up and manage user accounts in Microsoft 365, MIS, and other systems.
  • Maintain and contribute to an IT knowledge base for future problem-solving.

 

Hardware & Equipment

  • Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment.
  • Carry out routine maintenance, replace consumables, and complete minor repairs.
  • Keep accurate inventories and security mark equipment.

 

Cybersecurity & Data Protection

  • Monitor and maintain network security, ensuring safe and appropriate use.
  • Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines.
  • Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations.

 

Audio/Visual Support

  • Set up and operate AV equipment for assemblies, school events, and performances.
  • Film, edit, and produce video content for internal and external use.
  • Liaise with suppliers for AV equipment hire or purchase. 

 

Project & Event Support

  • Provide technical support for IT-related projects across the Trust.
    Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances).
  • Assist with examination material preparation and submission.

 

Skills, qualities and Desirable knowledge:

  • Passion for technology and problem-solving.
  • Strong communication and interpersonal skills.
  • Organised, adaptable, and able to prioritise tasks.
  • Able to work independently and as part of a team.
  • A calm, helpful, and customer-focused approach.
  • Microsoft 365, Microsoft Office, and basic networking.
  • Active Directory and Adobe Creative Cloud.
  • Hardware assembly, maintenance, or upgrades.
  • AV equipment setup and video editing.

Where you'll work

1 Folly Road
Wymondham
NR18 0QT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING FOR FUTURES LTD

Training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Work at any stage of the solution lifecycle.
  • Interpret client requirements.
  • Prioritise tasks to work within agreed project plans.
  • Ensure resources are used efficiently and responsibly.
  • Design solutions to meet client and business requirements.
  • Identify technical solutions using creative and critical thinking.
  • Install hardware or software, either physically or virtually.
  • Search and use different types of data or information sources.
  • Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
  • Deploy and implement solutions, supporting change management practices.
  • Create and maintain documentation in accordance with best practice and organisational requirements.
  • Support multiple contemporary or legacy solutions to required levels of service.
  • Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
  • Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
  • Apply continuous professional development CPD to support their own learning, business needs and technical developments.
  • Work at any stage of the solution lifecycle.
  • Interpret client requirements.
  • Prioritise tasks to work within agreed project plans.
  • Ensure resources are used efficiently and responsibly.
  • Design solutions to meet client and business requirements.
  • Identify technical solutions using creative and critical thinking.
  • Install hardware or software, either physically or virtually.
  • Search and use different types of data or information sources.
  • Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
  • Deploy and implement solutions, supporting change management practices.
  • Create and maintain documentation in accordance with best practice and organisational requirements.
  • Support multiple contemporary or legacy solutions to required levels of service.
  • Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
  • Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
  • Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Training schedule

Your training plan:

All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments

More training information:

Wise Origin is a national training provider which was established in 2006.
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Throughout the program, you will receive dedicated support from your tutor to ensure your success.
Upon completing your apprenticeship, you will be awarded the Level 3 IT Solutions Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

  • English (grade A-C or 4-9)
  • Maths (grade A-C or 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

About this employer

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

https://wiseorigin.co.uk/about-us/ (opens in new tab)

After this apprenticeship

This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:

  • Network or Systems Administration.
  • Cyber Security.
  • Cloud Computing.
  • IT Project Management.
  • Digital Infrastructure.

You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.

Ask a question

The contact for this apprenticeship is:

LEARNING FOR FUTURES LTD

The reference code for this apprenticeship is VAC1000337950.

Apply now

Closes in 20 days (Tuesday 9 September 2025 at 11:59pm)

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