Business Admin Apprentice
AADG LIMITED
LEICESTER (LE4 0AR)
Closes in 19 days (Monday 8 September 2025 at 11:59pm)
Posted on 19 August 2025
Contents
Summary
You will engage with customers over the phone, face to face and via email, create quotes, support with updating data onto the businesses software systems, coordinate surveys and orders, and assist with supplier logistics while gaining hands-on experience across key business areas in a fast-paced environment.
- Wage
-
£15,500 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 8:30am to 4:30pm
37 hours 30 minutes a week
- Start date
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Monday 22 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Customer Engagement
- Contacting customers regarding Quotes, discussing quotes, negotiating prices, and booking surveys.
- Following up on previous quotes, reviewing and providing re-quotes if needed to secure new business.
- Handling Palladio leads and sending Palladio quotations via email.
- Engaging with retail customers in the showroom, answering queries, and providing quotations as required.
- Assisting trade customers by providing supply-only quotes.
- Answering inbound customer calls, booking surveys, handling servicing enquiries, and addressing complaints.
- Making outbound calls to customers and suppliers to follow up on enquiries, quotes, and orders.
Quoting & Pricing
- Processing and pricing quotations from incoming A&A Double Glazing sales emails.
- Preparing Ash quotes and ensuring accurate pricing.
- Managing plot pricing: requesting costings, pricing full plots, and emailing quotes to customers once costs are confirmed.
- Handling Drutex door quotes, obtaining approvals, and placing orders.
Survey & Order Coordination
- Booking surveys to ensure a consistent workflow for fitting jobs.
- Assisting in obtaining prices and costings for surveyors and coordinating pricing discussions.
- Assisting with job signoffs and ordering processes to maintain order accuracy and efficiency.
Supplier & Logistics Management
- Liaising with suppliers for pricing, delivery dates, and product availability.
- Chasing suppliers for updates on quotes and delivery schedules.
- Assisting with receiving and checking deliveries of goods, including windows, doors and glass.
Where you'll work
57 BLACKBIRD ROAD
LEICESTER
LE4 0AR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EMA TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Through a combination of online and in person visits to the workplace, you will be supported by your trainer/mentor to cover the required content for the business administration level 3 apprenticeship programme.
You will be assessed during your end point assessment through a knowledge test, project presentation and professional discussion.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
About this employer
• Experience: Over 25 years of trusted service. • Professional and Friendly Staff: From customer service to fitters, our team is professional and approachable. • Expert Advice & Guidance: Our knowledgeable staff can assist with product selections for your home or business. • Exceptional Service & Experience: We offer a personalized 1-2-1 service ensuring you are in safe hands throughout the process. • Competitive Pricing: High-quality products at excellent prices, making us a true one-stop shop. • 5 Star Service: Comprehensive support from start to finish and beyond, backed by our 5-star after-sales service.
After this apprenticeship
Opportunity to stay within the team as a full-time employee upon successful completion of the apprenticeship programme.
Ask a question
The contact for this apprenticeship is:
EMA TRAINING LIMITED
apply@ematraining.co.uk
The reference code for this apprenticeship is VAC1000337933.
Apply now
Closes in 19 days (Monday 8 September 2025 at 11:59pm)
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